Premier Inn Belfast City Restaurant in Belfast

Lovely friendly staff always willing to help. Clean rooms and comfy beds exactly what you expect from a Premier Inn and an excellent location for the center. 3 min walk to City Hall. Best Premier Inn in Belfast

writing on behalf of friends- friends attempted to check in at this prem inn, we sent one friend to check in wearing a mask to respect covid guidance, where when attempting to check in she was insulted by a blonde middle aged woman, presumed to be the manager, at the desk. this woman was on her way of clocking out of her shift and was proceeding to leave anyway, whenever she shouted across the room to the desk at the kinder man who was serving my friend. the woman was shouting about obeying the number of guests to a room policy, insulting my friend asking “can you not read, the policy says…”, and continued to state that she could “see her ‘wee friends’ waiting outside” assuming we were attempting to sneak in. bear in mind the room was fitted to accommodate /sleep 3 guests, a double and single bed. she shouted that she would be “watching” and that “sneaking in is not allowed”. accusing us of many things. my friend was so upset and insulted she proceeded to ask the man serving her if having her refund back would be easier, they then said that refunds could not be given back on the day of arrival so my friends had no choice but to stay in a place where they were treated horribly. because of the “policy” they proceeded to tell my friend they would need to pay an extra £52 for an extra room to sleep their third friend who was already included in the booking beforehand with no complications. we later investigated the policy and the correct method was to pay a supplement fee to add a third person to the room, so we had been asked to pay additional money we didn’t need to as some kind of scheme. this was downright unprofessional and insulting. we did not have to pay any additional fees thankfully but the third friend had to leave before 10pm to stay with a friend on the other side of the city. terrible customer service and completely embarrassing

Nice hotelRoom space is fineWashroom is bellow averageAmenities is not very goodLobby and reception was okOnly two lifts for the whole rooms which mean we had to wait specially during check out timeStaff were nice and helpingLocation is good in city center

I like the premier Inn. You know what you'll get. Having said that, this place excelled with its excellent and helpful staff.The breakfast bar was a sausage free wasteland where obese guests circled in a terrible state of angst, unable to contemplate life at under 120kg. Every time the swing door to the kitchen opened their heads would snap around in joyous anticipation, only for their hopes to be dashed by the realisation that the dish contained only soggy eggs, or a single slice of wilted black pudding. This was good value entertainment.

Great friendly staff,and hospitality. Our room was lovely and clean. The only down fall was the key cards kept deactivating to get up to room had to go to reception to get key cards activated again.

Great location.Friendly staff.Large rooms.Breakfast: 8/10However, dated bathroom and very noisy if you’re on the second floor. (Your window will be facing all the air vents that make very loud humming and mechanical noises all day and night which makes it difficult to sleep).

Fantastic location. Great room. However, it is very noisy at night which is expected in a city centre. Worth the price though.

This is a wonderful place, especially for a quick, late at night when you just want to rest your head. They have wonderful service, fantastic rooms at competitive prices (not an ad, there stuff is cheaper then other hotels with out veering into motel quality). They offer breakfast and and lunch. And the rooms...are lovely. They smell good and feel even better.

Helpful staff. We loved the unlimited buffet breakfast. Our room was spacious and had everything we needed. Bath and shower. Very clean. Would definitely recommend.

Always a great hotel to stay at, our third time there. Family room is spacious and comfortable. Staff are friendly and helpful. Breakfast is great value as kids eat for free. Location is excellent,. 10 minute walk from city hall. Couldn't fault the place.