The Galley of Lorne Inn in Argyll & Bute

Shocking customer service. I attempted to amend a wrong date, put in for an overnight stay. The man on the other end of the phone did nothing but huff and puff, and even laughed at points during the conversation. Absolute weirdo.

First room ...no heating ....leaking cistern ...cold shower. Reported at 9am still not attended to at 4pm.A towel was offered to soak up water on toilet floor which we had been clearing all night.Eventually moved to another room which was a hassle considering only there for 2 nights.Manager said "not his fault " several times ....well it wasn't mine either No compensation offered. Will not be back !

The best Cullen Skink I have ever tasted. Nice hotel. Bar was still being refurbished when we were there.

My husband and I stayed here as part of our trip around Scotland for our 10th Wedding Anniversary in early November. We booked two nights and wished we stayed longer. Our journey to the hotel was severely delayed by motorway accidents and the weather so we ended up arriving at the hotel very late. We rang ahead and explained the situation and the staff were amazing. They arranged for soup and sandwiches to be put aside for us for when we eventually arrived. During our stay the staff were very friendly and helpful. Had lots of knowledge of local places to go and see. Our only disappointment is that we didn't book to be with them longer. This is a place that I will definitely return to.

Owner is a little bit of an odd bloke and his son kept playing jazz drums which kept me awake, not impressed. ordered a pint and they didnt even have any stella, owner must've drunk it all 😥Bathroom was full of poo which was rather unpleasant.Restaurant was ok although i much preferred to eat at the nice little cafe across the road as the chef there is phenomenal.In general my stay was ok, probably won't be returning though

Fantastic experience. We stayed in Iona room which was lovely. The staff were friendly and welcoming, and the food was delicious! Would definitely stay here again.

Best part of our visit was the young man behind the bar, even though run ragged, he was still pleasant and helpful. However, the maturer couple in the bar, whether they were the owners or help, made us feel like an inconvenience, when you're in hospitality, you maintain a public image, as you are your business, these two however should just give up. We spent a fair amount here for mediocre food and service. Wouldn't recommend.

Staff were very disorganized and couldn't make up their minds if they were wearing face masks or not during our visitService was extremely slow despite 4 staff for no more than 10 tables.Food was very disappointing and lacked presentation. Portion sizes small for price they were charging.Quality of customer service extremely poor and we felt like we were an inconvenience being there.Whole experience was very disappointing. Would definitely not return.

A fabulous overnight stay in the newly refurbished hotel. Staff were so friendly and the food was delicious. Lemon sole was the special of the day cooked beautifully and hubby had the Cullen skink. Beautiful setting complimented by the Scottish sunshine. Very tough providing top service with so few staff but a little kindness, patience and appreciation for all we’ve been through went a long way. Thanks to Nicola for making our stay so memorable. We’d love to return one day.

On arrival met by the manager who was very nice and showed us to our room very clean and comfortable. A dog friendly hotel. When at our evening meal we asked for a sausage for storm it was cooked and presented to him in a dog bowl all cut up ready . Breakfast was very good as well . Will be back .