Caledonian Hotel in Fife

Poor quality of food and presentation. Cheap ingredients used which made the meals look awful and taste even worse. Overly strict approach to customers on entry regarding covid. Wouldn't recommend or go back unfortunately.

Had dinner on Saturday early evening with the other half, Chose the Caledonian as we have never been disappointed with the food these guys serve. Had the Tomahawk sharing steak medium rare… just wow…… it was just divine, 2 happy people. The steak was cooked to perfection. The sides that went with the steak were beautifully done. We have always received lovely service the girls are all very pleasant and attentive to your needs. The chef RAF if you read this. Thank you so much

was looking forward to a catch up and lunch with my aunt today as hadn't seen her for a while so was extremely disappointed by the service AND the menu here today!! we had to wait at the door to be seated.. hardly anyone in and waited too long.. then once we sat down and were getting comfortable a young lass came over and pretty much barked orders about Covid protocols which I found were VERY excessive!! and then the menu had no lunch option. Was informed they had no deliveries to provide this! so how was there deliveries for the other food??? it doesn't take much to make a pot of soup or make toasties.. definately WON'T be back!!

Always an excellent meal , food always cooked to perfection and quick service ,staff friendly , polite and helpful , recommend to everyone and if you haven't been you got to go

Great food, great prices. Had our Christmas meal for the family (Big family).Service was quick, helpful (Alergens for my son) and cheerful.The halloumi fries and the sirloin steak were delicious. Especially the BBQ and Jack Daniels sauce.We will definitely be going back at some point in the near future.Well done to your team!

Very friendly staff and good food. We stayed just one night in the hotel. Rooms as they were when place opened, due a refit soon. Clean and comfortable. Free parking right alongside. No lifts! Perhaps the refurb will include adding one?

great food tasty fresh good price nice place friendly atmosphere and staff

Nice restaurant, didn't stay at the hotel but our meals were really tasty.They were short of certain wines but that was because of the shortage of HGV drivers at the moment.Staff were friendly and helpful but i feel they were maybe a little understaffed.They have their own car park but if full there is plenty of free parking nearby.

So friendly and welcoming. Shops to the left. Beach to the right. Perfect location. Will definitely stay again

Do not book this hotel.Let me start by writing that the only reason we have given 1 star is because the table position at tv was as we asked and the chef's food tasted delicious. Firstly we contacted Sharon to enquire if they would be showing the football all day and also the rugby, when she said they would be, we then asked to book a table, stating clearly there was a party of eight, seven adults and a child and we would be eating and drinking whilst watching the games on tv, she said that would not be an issues and the table was booked. A s we were running a little late, we called and advised Sharon we were running late and she stated that she would hold the table. Good so far. However on arriving at 1.45pm the staff member was not very welcoming when she took as to our tables. Tables situated at tv, another good point. We asked for menus and drinks, told to wait a minute as they were busy, 10 mins later we had to ask again and also for a childs menu. Order taken. Things then go down hill, drinks order takes a further 10 mins to arrive after prompting staff. Overall we were in the hotel for over 4 1/2 hours and we only managed to have four drinks, only after complaining that the service was terrible, that works out at 1 drink per hour, we could have drunk 3 times that. Around 3.30pm we again complained about the service time, food order being incorrect, Jade's attitude was very poor, when my son complained again, she raised her voice and told him not to speak to her like that, we explained that she was in the wrong raising her voice at us, again her attitude was poor, when we explained that the order had onion rings missing, yet an extra chips was given, he then abruptly shouted, I'll take £3.00 of the bill, I told her that's not what we wanted, just improve the service and the attitude so she then stated we had to leave as there was a policy of 2 hours and we were over and they were turning away people, we were in full view of the door, tables were empty that had previously been full, so even with social distancing there were still tables available. Jade left without clearing up and we waited another 35minutes for someone to come to clear the table. There is nothing stated on the website, nor did Sharon state that on booking, considering we stated our intentions to stay and had a 10 year old with us.We awaited the bill. After 45 mins no bills, no member of staff asked us if we need anything, we then had to ask another member of staff Laura to get the bill. We then explained again about the poor service, bad attitude, unacceptable long wait times, the lack of table clearing, which we were doing ourselves and therefore the lack of money the company was making. She stated we had to leave as we had a child with us, who had sat in the corner at all times colouring in, no noise. Yet the group of lads in before us shouting and being lads had the same poor service and were not asked to leave, noise is allowed, just no children with drinking adults?? There was no way anyone in our party could possibly be accused of not putting our grandchild first as we were not all drinking, and the staff don't service enough. I told Laura that in an establishment serving foor a child can stay as long as accompanied by an adult and at no time were we advised of a time limit, we would not have booked with Sharon at that point. This hotel is happy to take money, £200, could have been a lot more, yet the staff are not happy to be hospitable. I wish this was an isolated case, but sadly it is not as my husband stayed in the hotel two weeks before and his party didn't eat or drink in the hotel because the service was so slow that the gave their business elsewhere in the locale. We should have taken that as a warning, even the locals say the hotel can't keep staff and the service is always like that and the staff's attitude is terrible. We will be advising everyone not to go to this hotel, Greene King need to re-educate the staff her in hospitality.