Domino's Pizza - Heanor in Amber Valley

The Dominoes branch in Heanor was fantastic, the staff members were very friendly and pleasant, but most of all and honestly - what compelled me to write this review, THE PIZZA!In all my years having Domino's pizza, never have I had one as delicious as the one from Heanor.I was throughly impressed; the bbq sauce was just right and not overly sweet, the dough was light and puffy with the perfect density! The cheese was stringy and tasted better than usual! And there was a generous serving of toppings.I only wish that my local Domino's pizza was as good as this! Big thank you and well done to the team at Heanor for showing me a good standard of a Domino's pizza!

Warning hot that’s a lie, you get a text saying it’s on its way and it takes 30 minutes and it’s just about warm they used to be good but now it poor to be honest and it’s not just a one off don’t order unless you collect as clearly they give the delivery drivers to many in one run to save money and let’s be honest even with there deals it’s not cheap

Ref. Poor customer service & late food!Usually have no bad reviews from this dominoes. However, ordered food on a Sunday evening which was not busy, we waited 1hr and 30 minutes to receive our food. After ringing up multiple times we were offered to have our food re-made due to our food being late and cold. We were grateful to have our food re-delivered but after getting our food 2 hours later, there was no apologies from either the manager or both of the delivery drivers. Extremely disappointed with the poor customer service.

Open the box when your pizza arrives... and before when you geta tip to the delivery driver...

My order of 2X Large Veggie Volcano and Customised Margarita Pizza were made really nice and had a good even spread of toppings. Cooked just as I always have from Dominos around Nottinghamshire and Wales.Great first time customer service tonight from a delivery driver, who immediately said hello and apologised for the short delay in delivery, told me to take care and have a good night.Will order again, due my own personal experience, not what other reviews state.Thank you.

* Please Note* this is a post about my experience with the Dominos brand overall, mainly focusing on the fact the Area Manager never bothered to get in touch with me. Whoever manages these branches should be called out for not caring about previously loyal customers.* EDIT * despite being promised a refund within 24 hours and a confirmation email, I am still yet to receive either. I’ve also emailed customer services and have not heard back. Sorry to have to leave this review. I ordered food this evening, the order was accepted and was in prep (for 45 mins). I phoned to enquire as to what had happened to be told they had experienced a power cut. These things happen, but to not receive a phone call was really poor, especially when this food was for a night shift key worker, and they had accepted the order so had my details. I asked how to request a refund and after asking various questions I was told: “I don’t really know” “Refunds are requested through head office” “You should receive it automatically...I think” “I don’t know if you’ll receive a confirmation” “The manager is busy” “There’s nothing I can do about your refund” Really poor Dominos...seems the Manager and Area Manager need to ensure training has been completed in their store/geographical area for people who are going to try and help customers. I’m still left wondering: Will I get a refund now I’ve requested one? When? What about an apology? Definitely a 1 star service

Disgraceful service, app said it had been delivered it hadn't I called he said system was slow was out for delivery!Waited another 40 mins the manager said it was on side and driver had forgot it, asked to be refunded this was supposed to be a birthday dinner cost £33, manager said we will make it fresh send it out 2 mins later guy turns up with cold soggy pizza everything cold Went in bin 🤦🏼‍♀️

I have never ordered a pizza but I have had someone from Domino Pizza Heanor trying to deliver to me at 11 pm on four occasions despite me phoning the manager and telling get him they are delivering to the wrong address. Admittedly my address and the right one are close but they are different. If Domino want to know the details give me an email I can report them to.

Ordered 2 pizza's tonight and one arrived with a whole section missing toppings as well as some burning. Rang immediately to complain requesting a new pizza be sent out or a refund, only to be told there was nothing they could do I would have to email a photo to customer service which I should hear back from in approx. 2 days. Asked to speak to the manager (Ali Langston) and explained the situation and that I was not happy with the repaonse and was told a blatant lie that the pizza had been personally made by him and was fine when it left the store. When I explained that the dough was cooked and burnt were the topping should be (i.e. it had been cooked missing the topping) I was told it was a busy store and he didn't have all night to talk on the phone.Quality control - none existentCustomer service - a disgrace

Awful. Store Manager called Agne was not interested in the shambolic service we received tonight. We order regularly from this store and have never had an issue. We waited 1 hour 30 minutes to receive cold pizza. I appreciate it was a busy night (New Years Day) However, surely extra staff should have been in place? We were offered a discount on our next order and told our reorder for tonight would take another 1 hour 30! Is this how you manage customer service? During our phone conversation she tried to cut it short several times and had no interest in resolving the issue. Instead she suggested we drive to pick it up. A main question I have for the store manager is, why on earth would you make the pizza 50 minutes before a driver is ready to deliver? (Notified by the tracker when it was on quality control) She happily had the customer service information readily available, which leads me to believe she has had numerous complaints tonight. If this is how she handles them, she is clearly in the wrong role. We took our business elsewhere.