McDonald's in Amber Valley

This is no longer a fast food place. They now concentrate on the delivery companies. My food was luke warm, no ice in the drinks, half of the space was closed because they either didn't want to clean again or it wasnt clean and no one there cleaning. Our number was not announced so we had to look out for it.Not my best experience of McDonald's..

Poor service.. every time we go through the drive thru the orders wrong and takes forever I won't be returning to the Ripley McDonalds

Food as standard for Maccies here, the drive though is always a nightmare. e.g. 20m wait for a breakfast when only 4 cars in front of me. Sort it out.....

Took 20 mins for order even tho restaurant was mostly empty, cold fries and half cup of cappuccino

Horrifically slow. Took about 25 mins with the guy being so incompetent in the front through and not apologetic - got order wrong too

Very disappointed again using the Ripley branch . Simple order through the drive through of happy meal for grandson and coffee for me . Drive through wasn’t busy but after being handed the drink’s I was told to park up and wait . On parking up I found my coffee to be only luke warm (not the first time ) and wait to get my grandson’s food . Recently I’ve been using the Alfreton branch which is always great service but made the mistake of using the Ripley branch as i was in the area .Not impressed at all

Easy to use and fast drive thru...staff were friendly and the order was ready almost instantly after payment.

My a** are they open 24 hrs this ues to be the case but now they close there doors like all the others before them nothing but lies from the McDonald's corporate offices

Several times we have used this McDonald’s and repeatedly the service is terribly slow even when not busy. Waited 11 minutes on last visit with one couple waiting, one car in the drive through and two online orders on the screen.The food was cool yet again, watched the manager walk past a basket of fries stood over the fryer for several minutes, lots of food just sat under a single heat lamp bulb so don’t know how they manage it, as I counted 3 people in the kitchen and 3 on the front on a weekday evening, plus drive thru staff, several people in my office have repeatedly complained that the food is cold.Use the one near Designer Outlet although it’s busy they serve hot food on every occasion.

I regularly use this drive thru and have got used to poor service, even service as bad as I had tonight, but I can't cope with rude staff.I waited too long for someone to take my order. I waited too long to have my payment taken. I waited so long for my food I didn't get it. I had waited so long I was going to be late for an appointment so I had to get a refund rather than wait another 10 minutes for my food. I had to wait too long for my refund too. 20 minutes from start to fail is not good enough.I can cope with all that, but I can't cope with poor manners. Not one member of staff apologised. The staff at the food window made me feel like it was my fault I'd waited so long. I asked the shift manager to review my journey but I doubt she will. Unless something changes drastically I won't be going back.