Mour Bar & Restaurant in Ashfield

When checking in they had booked me in the wrong two nights. I was told no rooms were available with no offer to rectify. After about half an hour and proving it was their error it was sorted but no apology. Asked for manager who didn’t come. Got locked out of room after first night, went down and was told ‘you’ve rubbed the card against your phone’ it hadn’t been anywhere near my phone. Went to check out at 8am after 2nd night to find out they’d checked me out already and incorrectly (which explained why I was shut out of my room) and also charged items to my bank card which should have been charged to my booking company. Took another 30 mins to resolve and again poor service with no apology. Ended up very late to work meeting. Service just shocking. Shame as the hotel is nice. 4 of us stayed and 3 of us had problems.

What was once a good hotel has slipped to a very low standard. There is no mobile phone reception, the rooms are worn and desperately need refurbishment, plus they are not cleaned well at all. There is no fridge in the room for keeping any drinks cool... and there is plenty of space to put one.We also had no warning until we arrived that the kitchen is closed on Sundays so no cooked food available! Very poor.

It’s like a fancy travel lodge, but without a kettle in the bedrooms :-( I’m afraid a Tassimo coffee machine doesn’t do it for me. The decor is quirky but the breakfast was dreadful, if you decide to provide a full English buffet, then you need to replenish and replace the congealed items every now and again. But the location is good.

Called in here on the off chance for a meal while in the area. Staff were lovely, friendly and efficient. Restaurant was quiet for a (Sunday Lunch) but actually how we like a place to be. Good choice Menu. We had Soup and then Steak and chips and it was cooked to perfection. Steak tender and tasty. Bar and Restaurant area was black contemporary and looked lovely. Outside there are tables and chairs and sofa seating and plenty of parking available. Will definitely go again when in the area.

I was happy about my staying however the dust is thick and easy to spot on white board especially under the TV, that would need some housekeeping improvement. In the room are only 2 sockets so you could help yourself bring an extension with you with more sockets if you consider you might need more for you to use. Personally I had one after I read the reviews around here😊If you have any issues, the personal is more than happy to help. From my part, I would definitely come again.

Plenty of parking and room was clean but I would not say it garners 4*. Breakfast is really expensive but there isn’t much around in way of other options. Although small, things like no biscuits with tea/coffee tray, treadmill broke, warn carpets, I would have also liked to be told I was in an adjoining room and given option to switch (as solo female can make me u comfortable) but overall the stay was fine.

Lovely boutique hotel. Very comfortable rooms with good WiFi. I didn't eat in the restaurant this time but have in the past, very nice food. Bar area is great and a lovely breakfast. Ample parking. Will definitely stay again.

Really mixed experience!Lovely hotel but lacks basic customer service.Group meal, with all if us ordering 3 courses. Starter for me was the four cheese ravioli which was delicious! And everyone was very happy with their food.The majority of us ordered steak for main. We were all asked how we liked them cooked. We ordered a mixture of rare, medium rare and medium. Every steak was undercooked. My medium rare was rare. It was edible for me so i ate it as it was well rested so no blood running over my plate. However none of thexsteaks were cooked to medium. Now if you like it pink with no red, then you like it pink! Unless the chef is Gordon Ramsey or similar ilk, the customer preference is the standard it should achieve.A medium steak that was very undercooked was returned. The chef refused to cook it further and refused to come out. Our colleague raised concerns but was unable to achieve a resolution and left having only had a starter.We won't be returning, purely because of the customer service. Unless you like your steak rare, avoid!

Restaurant feedback only - below average all round. The wait staff were very busy and seemed to only be a few of them. the Majority of people in the restaurant were asking why the delay. Food i had wasn't great. Lacked seasoning of any note, definitely a la carte, the portion was true to form. this will put me off staying here should i have needed to in the future. seems the food is an issue with other reviews too, breakfast included

The beds were too hard, the breakfast didn't have much choice(chicken or other meat but pork), been the same both days I've stayed.Staff was friendly and helpful, especially male ones.The bathroom wasn't properly cleaned, found hairs on the floor.Overall,not a 4star hotel