Mario's Pizza in Charnwood

Incorrect items... The delivery guy completely useless. Phoned back up for my missing items and they came back reheated and cold. Very very disappointed with this restaurant.Even the guy on the phone didn't give a toss. Maybe refocus your business back onto the customer side because your food isn't anything special either.

Fantastic service & pizzas from Mario's tonight. Nothing was too much trouble when we ordered 35 pizzas - ALL of them were hot & tasty. Each and every pizza was eaten - nothing left. Thank You Mario’s.

Cheap n cheerful. They are open very late and are quick with deliverys. However sometimes the food is hit n miss can b alright or bad. Had tough chicken twice afta having great 1 1st time.

Very poor communication. Took forever for the delievery thought it wasnt coming. Food was barely average. This place is a shambles and should be closed immedietly.

Our order took two hours to arrive due to an apparent problem with their 'system' and when it did finally arrive an item was missing with no effort made to rectify it. Above all, the food was tastless, soggy and looked like it was put together with leftovers which I suppose is what gets served to all the hoards of drunken students! We've had some excellent meals from Mario's in the past however after this awful experience we will never order from here again. Very disappointing.

Liked the food and hospitality, best pizza in Loughbrough, simply delicious and tasty, catering till late night is an advantage for foodies

Me and a friend got pizzas an hour ago from here. We left to go opposite ways on getting to my hotel I opened the box to discover the base was barely cooked and the topping was not cooked. It was not hot, the cheese was not melted. This pizza was dragged out of oven far too soon. I phoned my friend and his way the same.

Ordered via UBER EATS. used a £15 voucher. Food arrived without the buy one get one free pizza. Called the restaurant to be told you cannot get BOGOF if you have used a voucher. No where is this stated and I wouldn't have picked this restaurant at full price because the pizzas are greasy and WELL OVERPRICED. guy on the phone was rude. Go elsewhere and save your money.

Before I placed my order I called the place asking if the Calzone is BOGOF (as it’s a type of pizza) and they said yes. After that I ordered food via JustEat, and the food was late by 20 minutes! I called them before it arrived and they said it’s arriving shortly. Once it’s arrived they only gave me one Calzone, so I called them again where is the other one? They said they made a mistake and they send out another one very shortly. So, I waited. Nothing came after half an hour and then I called them again, asking where is my 2nd Calzone? They started to arguing with me that only the pizza’s BOGOF and I asked for a pizza in the entire time. I was literally told off, also once they finished telling me off they just hang up on me. The guy on the phone was so rude and out of 4-5 phone calls they hang up on me 2x once they finished talking. Very bad customer service! Do not order from here if you want a good experience.

Don't know what's happened to this place ,used to be good service. Ordered a pizza was 45 mins later than it should of been ( I'm waiting to go to work) not the drivers fault ,but I asked for an explanation and or some form of discount ( I know they wouldn't have to but thought they would offer some apology or compensation). Instead I heard the guy in the phone tell the driver " if he doesn't want it bring it back ".So I decided not to have it. And picked up Dominoes instead . Also worked out cheaper with the deals they have on.