Quorn Country Hotel Afternoon Tea in Charnwood

I went for afternoon tea, having been happily on a number of occasions, this time however it was not a good experience. No one on reception and although I was 15 minutes early I then had to wait for half an hour. A man, who appeared to be a senior member of staff was is ripped jeans and it was difficult to know who who was staff and customers. When seated one cup and saucer and teaspoon had not been wash from the previous user and no cutlery. The sandwiches were ok but basic. The cake was obviously shop bought as was the scone. On our previous visit the cake was obviously baked on the premises. When we asked for extra tea it was provided but with no extra milk. The requested glass of water never arrived. Previously I had used a groupon voucher but this time paid full cost which was double the cost. The service was slow. When we left we didn't see a member of staff and no one checked we were happy with the service. Certainly not good value for money. I will not be going back.

Stayed here for a Wedding celebration. Staff tried hard but lacked direction. The hotel is a bit tired and needs some sorting out. It could have been far better.

Where to start?On arrival, the reception desk looks looks a dumping ground for everything that nobody knows what to do with. When we arrived, a member of staff (who was very pleasant and helpful) was folding napkins on the reception counter. Although, it's difficult to tell staff from guests, as none of them wear uniform or name badges.Our room was large with a very comfortable bed and a partly refurbished bathroom - but, that's where the positives end. Windows were dirty, with peeling paint. Curtains hanging off the rails. Light fittings hanging off the wall and housekeeping staff trying to enter your room without knocking!In the evening the bar was unattended with a bucket and cleaning materials on it. We actually witnessed another couple calling; "Hellooo, is there anybody there?" Luckily we'd already had a nice meal and drinks in the village.Breakfast was quite a sad event, with no indication of what was slowly dying under lidded food warmers. Once you had selected something, it was then a walk through a room, down a corridor and into another room, where you could then eat. We found this out from another guest, as no-one was there to help.It just seems like the place had been taken over, had a makeover but, once the money had been spent - left to deteriorate.In summary, no way is this a 4 Star. Book the Quorndon Fox (same price) and eat and drink in the village - the bars / bistros are amazing!To the owners - If you do two things, for the love of God, get a window cleaner in and employ a handyman. It would make all the difference!

Accommodation needs to be more guest focused. I'm a overseas visitor staying here for 1 week. No chef for 2 days running now. No communication stating that. It is impossible to reach the front desk. Let's hope the service steps up during the rest of the stay.

We stayed for the Murder Mystery event and we really enjoyed ourselves. It was the first time we had done something like this. The hotel is in a perfect location, just a short walk to the bars and restaurants. Our room was basic but absolutely fine for us, no complaints. We would like to stay here again.

Extremely disappointed of the tired looking outside of the property especially in the separate block ! Weeds - no pots or flowers, but it was the state of the windows that did it for me ! Not only were they filthy the paintwork was to be desired also. The dining room carpet was old & stained and the reception desk was a tip ! And you have 2 weddings there this jubilee weekend !! Seriously .. get yourself sorted !

Dreadful Hotel. No way is this a 4 star. Bathroom had the most horrendous noisy fan andmould on tiles and a dirty shower curtain, needs a revamp.Hotel in desperate need of some love and attention, surely during covid this was to time to paint !!Breakfast was appalling, cold coffee from a big water boiler, not enough cooked food available, squashed pastries which had no appeal. Table not cleaned between customers- very rude staff " too busy to help" - not my problem when you are actually employed by the hotel.Definitely not worth a visit .

We stayed 15th and 16th April for my daughters wedding. The hotel is a lovely mix of old world and new. The wedding was in the orangery and the reception in the large function room next to it.We had a few children with us and the hotel staff were brilliant with them.I would give special mention to Jayden and Paige who were amazing and nothing was too much trouble.. jamie was a hero getting rid of a huge spider too.Thank you for making the weekend special.

My husband and I visited the hotel not long ago for sunday lunch and had the most wonderful experience! we were looked after by a young girl named Kelsey who was very friendly providing excellent service- we will surely be visiting again, thank you for a wonderful time!

Horrendous afternoon tea. Incorrectly overcharged by £20 and still waiting on refund 2 months later. Atmosphere terrible, food dry and sandwiches bizarre. Coffee was just instant. Couldn’t find a waitress at one point despite being the only table there.