Papa Johns in Chesterfield

Ordered 2 pizzas and chicken1 pizza was cold and no chicken deliveredTried to to ring to complain for 2hours and no one answered phone

Super fast delivery. Excellent customer service and tasty food as usual..

Ordered a few times from this branch and never again. I hate to complain during the pandemic as I’m also in customer service jobs and the phone staff here are so dismissive and rude when I called to make a polite and basic request, and tonight the mushrooms were missing on the pizza and the toppings that were in there were very scarce. When you’re paying £21 for a pizza you expect lots of toppings, but it basically just tastes like cheese and tomato. Go to dominos or Caprinos instead, much better customer service and value for money there.

Never had issues until tonight, food arrived cold and they did nothing to resolve my complaint. Clear from previous reviews that this is a common occurrence and management clearly have no desire to acknowledge this issue to improve for next time.

Placed an order at 3:38pm for collection at 4:30pm. When we collected the pizza it was not hot, and when I called to complain, I was told that they make the order at the time the order comes through regardless of the time you choose for collection. So we collected an order that had been sitting on the counter for almost 45 minutes prior to the time we ordered for collection. The customer service was absolutely terrible! I was told that it wasn’t their responsibility and that I have to call them up to tell them to make it fresh if that’s what I want, when I had already chosen the time for collection to be 4:30pm and not ASAP. Why on earth would anybody not want fresh food?

Food stone cold. Sweet Potato base dryer than the sahara. Potato tots tasted like Lutosa Hash browns that had been microwaved and left to sit under a hot light for half an hour (I should know, i'm a Chef). Half of the toppings missing.Didn't realise 40% off meant effort too. Won't be back.Would be p*ssed if I'd have been payed full price for that.

Put our order in for delivery at 18:45...arrived at 20:05 after having to ring them and ask where our order was. We didnt get an apology or anything and by the time the food got here it was cold....food was alright but that and the service wasnt brilliant considering the price.

Food - I decided to try out the butternut squash base, after few bites it grew on me. Could be more thicker and softer, other than that it was great 🍕Staff - all staff were friendly, helpful and professional. Arron [at 9pm on 12 March] informed me pizza was uncut because I was in a car, offered to cut and made me aware that slicer had been used on gluten based dough.Yes I would go back for more 🍕 😀

Our pizzas were more like cheesy garlic bread with a few bits on top and very little sauce that could hardly be noticed - and when you are paying up to £15-20 for an order of just a single pizza that's not acceptable. Dominos (who have comparable prices or offers) are a better option, go with them or with a local takeaway.For the money you are paying you should be getting a decent portion of topping and sauce

Ripped off, swore at in urdu/other language but a colleague of bloke confirmed he was swearinf and making lurid comments to my friend who had sexualised comments off guy claimed to be manager. Vile. Took 2 weeks for refund. Guy in pic the vile one.