Gentings Casiino Restaurant in Derby

Great lil casino mmmmmmmmjj especially considering placement!Very tidy upstairs with a good selection of games to play. Plus not sure why but the food In derby is just fantastic.Never any incidents with staff, in fact they go out of their way to ensure all my needs where met a one and beyond.Its no major city casino but don't miss out on a good experience and if your a poker player there's a few regular sublime gamesr

Staff are always friendly professional, the minimum stakes go up 25 minimum on colors is steep but its a risk/reward thing.

Good place for betting. Once you get in there is free coffee and other soft drinks available.There is a good variety of food available on order.There is one thing to be careful about though, the minimum bet has increased massively.

Good service all round very good staff's service

Experienced 2 star service in an executive room, shouldn't have to ask for extra bedding when booking for 3 people then have to wait over 3 hours until 8pm to get anything. Politely emailed general manager with concerns which went unanswered

Had one of the best/scariest experiences tonight at Genting Derby. However, the professionalism and friendliness of the staff was quite superb. I did well on roulette and black jack earlier in the evening in which my winnings were on my Genting card. I went for a drink and put my card back in one of the self service roulette machines. The machine malfunctioned and upon start up all my winnings for the night has been wiped off my card. I won’t disclose how much but it was a fair amount. The floor staff were quick to assist and I explained what had happened. They tried resetting the machine but still my card was showing the incorrect balance and my winnings for the night were no where to be seen.I instantly thought the worse. I was waiting for someone to tell me ‘sorry there is nothing we can do we can only refund you your original stake that you started the evening with.’ I was starting to lose hope when the floor staff tried to amend the problem. Kirk/Kurt the pit boss however was excellent throughout. He apologised for what has happened (it wasn’t his fault at all, that is technology for you) and assured me that my winnings for the evening would be paid to me. He took me to the cashier desk and processed everything. I guarantee not many casinos would have done this but their honesty was brilliant. So thank you Kirk/Kurt for dealing with the problem efficiently and professionally.The casino and the staff were brilliant throughout the night. Really polite and friendly. It was my first visit since they have re-opened and everything is COVID secure.Great casino and great staff. Thank you again.

Tried to visit tonight however wasn’t let in as I had shorts on. Even when their own dress code states otherwise and we’ve been in here before wearing them. After we contacted the help desk to try and clear up the issue, they couldn’t give us an answer and said there was nothing they could do and I should just send an email, even when their own door staff were contradicting each other! In the space of 10mins we saw at least 3 people turned away for the same reason and even saying that they’ve been let in before too. Fair to say that’s one way not to make sure your customers come back!

Wow, 2.00am and all action, I went for food, not gambling, for the time of day it was busy on the tables. Staff very polite, and willing to help.I arrived 5minutes before the kitchen closed, but they still served me a meal. A little on the pricey side, but excellent, and hey it was 2.00 am.I intend using the restraint again.Many thanks to the staff and security team, your brilliantColin

Great place for enjoyment. Betting, slots, drinks and food and music. You can bet from 50p in roulette from Monday to Friday. Then minimum 1pound for rest of the days. Friendly staffs, good fun.

Amazing food, really good service and a lovely atmosphere.