Heavenly Desserts Derby in Derby

This was the first i been hear i away have a cornflakes tart it was brilliant fresh a d crispy

Really disappointed with the service today. It wasn't busy at all as there was only one other table occupied. I ordered straight away before I even sat down - the vegan Biscoff waffle and a cappuccino with oat milk and caramel. I was told that it would take 10 - 15 mins because the chef was downstairs. The waitress said she would try to make it but if it didn't turn out right she would get the chef to re-do it. I assumed she was new which is fine but she handed me the coffee and said it was my cappuccino with soy milk. I didn't tell her I asked for OAT instead SOY milk but I did question the amount of foam in my cappuccino considering the cup is so small. She tried to fob me off with an excuse about how the soy milk makes the foam like that. She was probably proud of it... A while later she comes to me with a waffle with pink sorbet and bananas. I said it wasn't what I ordered and she tells me I ordered a Banoffee waffle. I tell her I don't even like banana and after speaking with the 'chef' came and took my plate away without a word. I was confused but didn't believe her since she got my coffee wrong too. Later she says that they don't have any vegan ice cream and asks what other toppings I want instead. I asked for the coffee to replace the ice cream but was told no which was annoying since already felt like I didnt get a proper cup. Then after seeing the selection of toppings in the book I chose custard. I was given the waffle, then brought a knife and fork, and then the custard in a jug. She assured me it was vegan custard however she served it cold. By then I had given up. I quickly ate my waffle with the teaspoon that I had to request earlier with my coffee and left.I don't know if I'll be coming back but please train ALL your staff properly. Make sure they get the right order, they know how to make things properly before serving and provide napkins and the right cutlery because I don't know what that waitress expected me to do with a fork and custard.

This was the first time I visited. The space is beautiful inside, however there's some dancing chairs in need of fixing.In any case, the 2 star-rating is solely due to service or lack of it. We arrived, had to ask for the food at the counter, and waited for it for a good 30 minutes, while watching the employees walk around upset, and disconnected from the colleagues. This wouldn't be an issue, if this disengagement didn't mean I watched my crepe sit for over 7 minutes at the counter. This happened as the person on the 'kitchen' never rang the bell, most likely. After that long wait, I asked the waiter about my order. He didn't even look at the obvious place. He only did so, when another member of staff started her shift, looked at the counter, and asked who was that for. Only then I got my order. Thank you for doing a great job, Jacinta. Pictures attached.Would not recommend.P. S. And I watched the waiter clean a spoon with a cloth def not for cutlery before giving it to a customer.

And I thought I'd be able to just buy a cappuccino.....I was unable to resist buying a waffle which was just as i had ordered and tasted delicious.This restaurant is fantastic,its kept spotlessly clean,staff are polite and friendly.Good value for money. Thank you a happy customer.

Slight wait to get seated; half of the restaurant was closed so we were seated near the front door which wouldn’t close properly, letting in a continuous draft. Tea was nice and refreshing, service on point, however the custard with the dessert was not hot enough. All in all a reasonable dessert.

Truly a heavenly experience! Amazing choice of desserts from an impressive desserts only menu plus a different featured ones that are promoted regularly. All made to perfection and to impress. The cookie dough with strawberries and chocolate sauce is mouthwatering and the chocolate fondue is a fabulous choice for sharing! Highly recommended.

I have been visiting this branch for years, and never disappoints. Desserts are always on point. Great customer service.

Brilliant for lattes deserts and the sorbet is next level! Has a lovely inside seating area and also heated lamps for those who want to smoke or vape with there cuppa and dessert. Also open from morning till 11pm for any late night dates :) brilliant

Poor service had to ask to be served, had to reorder food twice, not in stock, attitude of the staff poor. Been coming from Burton here for years never ever have we been disappointed with this place. Very clearly a franchise now losing the heavily desert feel and class.Won't be coming back for a while at least.

I ordered two hot drinks and an ice cream, I waited more than 40 minutes for the order and when they brought the order they brought it in take-way cups. I asked the waiter (Runako) why the drinks are in the take-way cups and with a he answered "maybe we do not have glasses" I got up to talk to the manager and they said he is not here. I would tell the owner to buy some glasses to serve the customers and also to educate the staff.Even he didn’t clean the table from Previous costumesI’m a regular costumer but I won’t go there anymore