Kaspa's in Derby

Driest waffle. Supposed to be £8 and premium but this was so disappointing, dry, ice cream finished with the first few bites then you have a dry biscuit to eat. Horrible

Went in. Stood waiting for table as sign at door instructed. Waited. Made eye contact with multiple members of staff. Ignored. One staff member even looked at us while bringing a dessert to an already seated party. Thought they might show us to table. No. Turned around and went back to counter to chat to other member of staff instead. Left as staff obviously didn’t want us there and went to another dessert place around the corner. Shocking service.

I took some friends for their first visit. After waiting for a while to be seated we asked if we need to find our own table. The girl waved to a near by table before walking off. After a while longer we had to ask for a menu. We chose and paid at the counter. When the food arrived we had to ask for cutlery. It was not a great 1st impression. The ice-cream was not as we expected. Some staff training would not go a miss here.

I absolutely love eating here. It can occasionally be hit and miss with what you ask for depending on who's behind the counter (ie sometimes they don't have the necessary parts to make what you want, or I suspect they can't be bothered) but when they give you what you ask for which you'll get 95% of the time, oh boy, say hello to the most delicious helping of diabetes you've ever experienced.Don't come here if you count calories. You can't count that high.

I don't understand why it's so popular, we ordered a waffle, cookie dough and a 'cheesecake'. The waffle was cold and soft, mushy and soggy, the cookie dough was ok but the portion was pretty small for the price and the so called cheesake was lukewarm and it was not made with cheese but with something that resembled whipped cream. Not worth it!

I went to Kaspa’s with my little brother and was quite disappointed, the crepe I had was rubbery and cold to the point I just didn’t bother to finish it. The service was a bit cold but at least polite and professional, the other things were ok. Just avoid the crepes.

Well me & the other half enjoy eating here most of the time. There’s only been a few occasions where my waffle has been under cooked. But they have sorted it out.The door is a put off.! With its noise.And one member of staff just needs to lose his attitude to the customer as he lets the whole site down. His mannerisms his whole person is just rude.A course In customer service wouldn’t go a miss.

I am so disgusted, just came here for dessert and i will never ever come back we were given glass for water. The glass was so dirty it had lips mark all over it. And my cookie dough had hair in it. I am so disappointed. If i could I wouldn’t even give one star.

No table service, so you have to order at the counter. We were told an item we wanted wasn’t available as the cakes/puddings that were available were in the fridge, hard to look in the fridge when looking at the menu at the table ! The sundaes were of a good standard albeit slightly small for the cost of them. The table only had two napkins for three of us! No one came and asked if we were happy with the food or if we required anything whilst dining. Also they need to fix the creaky front door. Cherry sundae is very good.

If you cant give the right food then you shouldn't charge us so much for such a poor amount and the packaging was absolutely shocking .. never going back again