McDonald's Restaurant in Derby

Constantly having to wait over 15-20 minutes for food & then the order is usually wrong once you receive it. Stopped going here now for breakfast on my way to work as always almost makes me late, even though I have 30 mins spare! Plenty of other food McDonald’s in the area, avoid this one.

Drive though order point has no menu on display- unhelpful. Order speaker had so much acoustic feedback and background noise that it was difficult to place order. I gave up after 2 items. And didn't bother with the main order. Went to kfc instead at wyvern.. For the 2 items ordered the service was v slow 15 mins to clear 2 cars in front of me. Also. On a bank hol weekend no milkshakes by sat afternoon is poor.Overall poor experience .

Drive through ridiculous 30 mins so far to get an ice cream would reverse out but queue behind is as big as queue in front. Its supposed to be FAST food seriously misleading. When u finally do get it, its wrong. Tried ringing to offer a hand didn't even answer the phone

Place order online click and collect, arrived and parked in a bay informed the app I was here my order was processed quickly and brought out me within minutes, food hot and freshly cooked and the employee that brought out my meal was very pleasant courteous. Great service.they just need to stop the uber drivers parking up in the click and collect bays as customers that arrived after me was driving around the car park trying to get on this needs to be addressed.

Worst McDonald's to ever visit. Waited 25 minutes to get our order for it to be stale and cold. This was with the drive through pretty much Empty and only 3 other customers inside. Wouldn't normally check reviews of a McDonald's but wish we had before going to this one. Also wasn't from a lack of staff either!

Straight up awful, orders slowly backing up whilst staff slowly shuffle around ignoring customersWaited 20 mins for a simple order, they marked it as complete and forgot to package it until I asked them toManager Charlie heard saying in the back “it’s not fast food it’s convenient food moron” following a customer asking where there order isStaff need better pay / training in to keep up with the till/delivery/table service orders as they look like they couldn’t care less

I nipped in to pick up my food instead of waiting in the drive through. My app order wouldn't accept my payment even though it is valid so I had to flag someone down to make the payment at the til. Then the order screens weren't working. When it finally did come out the reference called was different to the one on the app causing confusion. This McDonalds always seems a bit ropey with them constantly having menu items unavailable, and getting old happy meal themes provided provided which are nothing to do with the current promotion.

This is the third time I came here to grab mc flurry ice cream. It is the same every time, you queue in the drive through for 25 min just to be let know that they don't do it. What I would suggest is rather than displaying seasonal ice cream on your screens and making people queue for it, just let them know what isn't available. It'll save someone frustration and waste all that time. Poor management.

Always seems a little mad at this site. I never use the drive through as it seems to take an age. They're also not great at getting any modifications to orders right. I think they're that focused on churning quantity out sometimes for the deliveroo drivers turning up that the focus on not putting items on or adding items gets lost. Can't say I've been here more than a handful of times and I'm yet to ever get the order right on the first attempt.

Should have gone through the drive through and waited 20 minutes for food with the 30 cars that was queued up. Clearly only cars about takeaways like just eat and user eats not your actual customers who come in store 🙄 orders food at 17.44, for served at 18.06 also ordered a large tea and got half a cup full.... waste of time and money