papa Johns in Derby

Lovely tasty pizza. Won't go anywhere else.

Used to be really good until changed hands. Since then it’s really gone down hill. Shame

Great customer service and lovely pizza.

We've ordered a few times recently. We've had a missing drink, missing dips etc. But these things happen. HOWEVER, we ordered The Vegan Works with a Vegan Stuffed Crust. Pizza appeared as normal until when eating the crust, the flavour and texture was off - IT WAS DAIRY CHEESE. Cannot believe the complete lack of allergen control. Rang the branch, who said there was no manager in and they'd send me a new pizza, despite me saying multiple times I wasn't interested. I asked who had made the pizza, and how the lack of allergen control had happened, which they couldn't explain and had no idea. I asked for a call back from the manager which is expected tomorrow, but the branch call back the same night demanding that I return the pizza to them, which to me seems a little bit off and like a cover up to me?

We ordered pizza 2 pm, arrived 4 pm , I would never ever order again , no one pick up the phone and I had really bad experience

Normally great service and great pizza's, but a tip for you don't order online when there is a big event on like today when England played German. As we ordered online it processed our order for collection on way to collect get email to say problem with order. We get there to be told order cancelled as got to many orders and we get a refund and that's it nothing in way of apology or even a voucher to use next time. So very poor in my opion.

12/02/21 update: refund received.08/02/21 update: I managed to get through to the shop and Vicky assured me he has requested a refund, this should be with Head Office to process. He also offered a complementary Pizza and side, so I've increased the rating to 3 stars and will update when the refund comes through.Original comments below-AVOID AVOID AVOID, we have issues in the past but today take the P!$$. They added delivered to the order after 45mins, I called them but no answer for 30mins, then when the driver was outside Vicky answered the phone. It was a s if they knew it was late.The pizzas boxes were freezing and when we opened the box the pizzas were squashed into one corner, as if the driver had put them on their side.I asked Vicky to tell his driver to take the pizzas and provide us a refund as we couldnt wait another 1.5 hours. He said he would issue a refund in a few minute.Nothing came and they don't bother answering the phone now.

Pizzas themselves were nice enough to eat, not the warmest of pizzas to be honest. The big downfall was the the delivery.. it took about 25 mins during the delivering stage when we literally just live around the corner. The man did not delivery how he was supposed to. how it says on the website that they place it on the floor on an empty cardboard box and step back. He did not. Instead he knocked on the door and waited for me to open the door which he then got abit too uncomfortably close to my door and me! while passing over the boxes of pizzas to me by hand! And stuck around by the door afterwards.I'm sorry but with the situation we're in at the moment this is absolutely terrible! It's not hard to follow these simple steps. So unfortunately I wont be ordering from this Papa Johns in the near future again as I do not feel like safe to.

Beautifully made pizza. And the crust is springy and slightly sweet tasting . The tomatoes taste fresh and the toppings are placed evenly over the pizza. The only thing that could be better is the cheese, as it lacked salt a little compared to other pizzas. Friendly service.

If I could give zero stars I would. The service was appalling, rude staff. Kept waiting for a long time when arrived to collect the food. The food itself was nothing special, no different to any other pizza takeaway. The order was wrong, we very politely rang back. We didn't receive an apology, just another rude member of staff explaining they'd drop the correct part of the order off with us. This took another half an hour and was delivered by yet another rude member of staff. We didn't at any point receive an apology nor a refund of the product etc. Cannot stress strongly enough to avoid this company especially as they are on the same shopping centre as Dominos who we've never had any issues with.