Sourced Restaurant At New Bath Hotel And Spa in Derbyshire Dales

My mother in law booked through a third party for a Spa day , after payment via email we were told that we could arrive any time after 12:30 , we arrived at 12:58 , we were greeted by the horrible reception lady , finally after explaining that we didn’t have any further information regarding the Spa she said we could go trough.The all spa is run down from Jacuzzi being full of hair to dirty changing rooms , the girls offering the spa treatments different story I have never met someone more unbothered like those girls , please train your staff , teach them customer service.The only good thing is the outdoor swimming pool it is spectacular and the staff amazing.You should try better especially after the pandemic, you definitely won’t last long if you carry on like this , get your reception lady on some extra customer service training and we may get somewhere.We paid £65 per person, we don’t expect much but we do expect good customer service, if you use a third party for your bookings , send an email with designated time for the spa treatments.We will be back for the outdoor swimming pool as the staff there are nice .We will definitely not recommend the “hotel” as it is NOT worth it

Visited to New Bath Hotel for a Spa Treatment. Had two very good treatments, very relaxing.Went for a swim in the outdoor pool, took advantage of the Spa facilities including the hot tub, steam & sauna rooms. Tapas lunch was excellent. Fabulous day out.

My partner and I went for a little getaway trip.Overall it was a really nice experience.Room was clean and looked really nice and spacious. We had a bath which was a pleasant surprise. We had balcony as well but it needs a bit of work.We had a Continental breakfast booked which was absolutely amazing-waffles,smoked salmon, baguettes, cream cheese, cupcakes,pancakes,cereals,croissants, jam, all sorts of juices, coffee, yoghurts, fruits. We were really impressed and it was so delicious, Defo worth to book the breakfast! Restaurant looks nice too.The only thing we were not that impressed with was the pool which looked a bit outdated (especially 1 end of it) and water was freezing cold. Most people who were in, were in a full swim suit. Definitely need a good paint and clean maybe if possible. Staff were really nice too.

When we arrived we were given an uncleaned room when we informed them they gave us a spacious room. The floor made a lot of creaking as they were really old. The bath wouldn't drain the water so was flooding while I was having a shower...the continental breakfast was croissant, toast jam and cheese. The spa was fully booked. Definitely not worth the £150 per night fee.

A big hotel in a convenient location for exploring the Peak District. The spa treatments were good and the outdoor pool was very popular. Breakfast was quite disappointing and clearly understaffed with tables not cleared and the Continental buffet frequently running out of various things. What staff were there were very friendly and trying their best. The room was clean and comfortable although the bath was very narrow which made using the shower quite difficult. The bar and restaurant area didn’t have any atmosphere so we didn’t use those. There are a couple decent pubs you can walk to in Matlock Bath and some nice walks you can do directly from the hotel.

It was perfect for what we wanted. Room clean and lovely hot shower. Staff very friendly throughout. Breakfast very good if you like a continental style breakfast. Out door pool fantastic! Thank you 😊

If i could score it zero I would.In order to actually use the sauna and steam room you need to book about a month in advance, so not very good if you are looking to just go away for the weekend. If you want to eat in their restaurant you have to get their before 7pm, as they refuse any walk ins after that. We stayed in an annexed part of the hotel that resembles an old school, and our hotel room has a locked adjoining door to the room next to us. The double bed consisted of two mattresses, there was a fire escape door directly outside our room which was open, making the room cold. Also, they do not put the heating on after 9pm, so our room was freezing.Spoke to the lady at reception, and she was very unapologetic. Her attitude was basically, well go somewhere else then. I am going to write this on as many feedback forums as I can to save future guests having to experience this.Also, the hotels Google advert says it has an indoor pool however- apparently it has not had an indoor pool for over 6 months. The hotel advert also says each room has a rainfall shower, ours just had a standard shower.

Booked a superior double for one Saturday night mid-February 2022. There was absolutely nothing superior about it at all.Curtain hanging off the rail. Iron burn on the carpet. Television not working. Internal telephone system not working. Loo seat didn't fit. Flood stains on the carpet. Peeling paint and bashed walls.On check out, I complained and was told that my room was due to be refurbished. When I said I had taken photos, I was given a £50 discount and the offer of a future complimentary stay which would be emailed to me. After 4 phone calls over a couple weeks, I eventually was able to speak to someone (who had been there on the weekend of my stay) who promised to sort out the complimentary stay. She said she would send me an email that evening. Nothing came. Have tried again by telephone - no answer. Have now given up.The staff I came across were pleasant enough but didn't have a clue about customer service and communication after the stay has been non-existent - and yet they manage to send me emails about reviewing my stay. I waited to see whether they followed through on their promise, but now I'm ready to write my review as requested. I wonder if it will be published.

The staff were so lovely at reception and in the bar, the hotel itself was beautiful the only problem was the room, they definitely need updating and some double glazed windows! It was freezing in our room and the carpet had loads of stains, also the beds weren't really comfortable! We were in a room with a balcony so I'm not sure if they've done other rooms up already.

Loved the stay here especially as the staff were very attentive. The rooms are clean. Could not comment on food as we didn't eat here. The piece de resistance is the natural geothermal pool! Was so lucky that i get to swim here when it was snowing!