Caffe Nero - Leicester Gallowtree in Leicester

I visited cafe nero on 9/3/22 at 2pm. I have been paying through O2 just because I got the coffee through promotions, the staff has issues regarding it. There is no proper customer manners and hospitality just because I paid through O2 promotions. I can just explain how they behaved with me but I can’t prove, here is the proof they served me coffee with just 70% of the cup just because I paid through O2 this has to be seriously considered and make sure it won’t happen and don’t show partiality on the type of payment, serve everyone equally that’s professional ethics and humanity pls don’t show partiality

Used to love this place but they've changed the cup that they serve the hot chocolate in and it's really uncomfortable to hold :-( Saying that, it is the best hot chocolate you will get from a chain coffee shop. Also they do the best cakes and the staff are really nice!

Staff too busy to stop beggar lady begging from everyone or from stealing a sandwich. No time to clear tables and ordering was full of confusion then the app didn't work. But the staff are nice ...but super busy

Prefer Caffe Nero to Costa or Starbucks. But the interior here is a bit run down. They also should take more pride in keeping it clean.

Awful service. Made and order online wanted to change it, so I called them and the waitress was really rude, she said we can’t do that, I kindly asked why it was so difficult she just kept saying we can’t do that. I was ok to pay the higher price for what I ordered previously. Why staff can’t be a bit more kind? Just appalling…I use to like this place before but not any more cuz of this women who is working there she sooooooooo rude this women made me hate to go agin there

A much needed delicious take away hot chocolate was purchased from Caffè Nero. Good customer service.

Yes all very clean n tidy,it was a nice day so we sat outside to have our coffees,just opposite is a baked potato shop that was very busy,the trouble was,right outside the baked potato shop is a big bay for parking,only this bay is for disabled parking only and hears the thing,it appears that BMW,Mercedes and Audi drivers cant read !,or just couldn't give a f#@k about disabled people and parked there to "just nip in". Disgusting!

Cafe Nero is my preferred option for my daily morning coffee. But unfortunately not this outlet. It is the most convenient for me, but always something not quite right. So usually I leave and find another coffee shop, often Costa Coffee.

For a generic coffee shop the coffee is well made and reasonable quality. The cakes I've bought have always seemed fresh - which is always a plus.

Had the greatest experience special thanks to the barista Anthony, he took his time explain the drinks and help me decide what to go for. There was a supervisor who was very off putting, she was too busy giving lectures to her staff and customers, maybe Cafe Nero need to consider who they make management. Thanks Anthony for making the experience a lot nicer! Visited 22/09/2021.