Phoenix in Lincoln

Ordered my food via Justeat to be given a time of 45 minutes. However after an hour of waiting I had still not received my food. I contacted the restaurant to find out what was happening to be told they was very busy & my order would take another 45 minutes. After yet another 45 minutes I received a call from a member of staff from the restaurant only to tell me that their driver could not find my address & that I would be refunded my money in a few days. Utterly useless would never use again.

If I could give 1 star I would. Ordered at 18.57pm and the time is now 21.04 and nothing has arrived, I've rang the takeaway TWICE now and I'm told repeatedly its with the driver and it'll be with me in 15 mins, so far nothing!Wish I'd read the reviews before I'd ordered as I'd have avoided this place like the plague AVOID AVOID AVOID!!!!21.24pm food arrived, it was Stone cold and was bland and tasteless, the egg fried rice was just boiled rice with scrambled egg and i think they were rashoning the prawn crackers. By far the WORST Chinese I've ever attempted to eat, avoid this establishment if you know whats good for you.

Used to really enjoy Phoenix’s Chinese food, even though they were a tad on the expensive side. Sadly no longer. Ordered a meal on Friday evening, expecting delivery in about an hour. Meal arrived in half that time; it looked as if they’d just reheated the previous day’s leftovers. Shredded chilli beef was one glutinous mess, the sweet and sour prawn balls were badly burnt, I did find a tiny bit of egg in the egg fried rice (hey, Mr Chef, if I’d just wanted boiled rice, that’s what I would have ordered). Very, very, disappointed, having spent over £70.

Ordered as our local Chinese was closed. Never had such a bad experience. Egg fried rice = boiled rice with scrambled egg chucked in, tasteless. Chip shop chips but still hard. Chicken chow mein with just thin egg noodles. Meat Pancake rolls but only tasted the oil and mushrooms!? Maybe just like our own local but didn’t like any item we ordered. It even cost us more! Will definitely make do with home cooked it local isn’t open next time. Each to their own, but not to our liking.

I use to swear by this place but it's nose dived beyond belief. Order a delivery at 19:15 was told 20:05, called them at 2025 and was told they are busy and its nearly there, once more at 20:40 and told he's close, 2100 I asked a refund as it still hadn't turned up. Was given a refund but told I could have the food when it turned up...3 days later and I'm still waiting...mental.

Ordered on the premises - takeaway.I have used previously but not since Covid started.Got home and served up food. Was horrified to discover the Sweet and Sour Chicken had raw chicken in middle and batter was also raw around the chicken at the thickest points - totally inedible. Rang them and they credited the value of that dish.When eating realised the special fried rice had not been fried - well certainly not for long - tasted like boiled rice. Barely any vegetables/meat mixed in with rice.Chicken Cantonese - chicken was tough and sauce runny and insipid.Beef choi mein was ok - only okI shall be sticking to my normal takeaway - Asia Gardens who have NEVER let me down on quality. I will NOT be using/recommending Pheonix again.

Ordered online as I didn't have any cash. Phoned to change the order. On both occasions I wasn't told I would need to pay the driver extra to the delivery I had already paid taking delivery to over £6!!! Had I been told this I would of canciled and ordered somewhere elce. Anywhere as they are all cheaper. I only decided to give them a try as I had herd good reviews. The food was bland at best and cold. Chicken balls weren't even balls they were flat slices and incredibly greasy. £50 down the drain 🤢🤢

Just ordered Chicken Fried Rice. Absolutely tasteless and as you can see without any chicken. Never go again. Appalling takeaway

Tasty food beer was a little flat though

Superb food in a lovely relaxing environment and the staff are very good, attentive and pleasant. Our 3rd visit and will definitely be going back! Can highly recommend!