The Tap Haus in Mansfield

1st time ever been for a meal, service was fine. My wife and mother in law had chicken burger. They marked 9 out of 10, lovely chicken. My father in law had steak pie he said was OK. I had fish meal everything was excellent BUT the lemon sauce to it was way to strong. Spoilt the rest of the meal. SHAME. Cos of that reason 7 out of 10. Would think twice in going back. Thanks anyway for our experience.

Had a lovely lunchtime meal last week with my daughters. Was greeted by Sandra who took our order and was so lovely. Great service and great tasty food. Can highly recommend and we will be going again in the very near future

Lovely meal, but ruined by a very long waiting time. Lots of staff standing around talking and not sure what they are doing, we got told if we order a starter or dessert we would be waiting longer than the 45 minute wait, we waited longer than this and we had to ask where our food was, I was just about to give up and walk out then it came. Great food but be prepared to wait long for it. I don't think I will eat at this branch again.

Although they take orders electronically they still get it wrong. My mate ordered 2 cappuccinos, 1 with chocolate and 1 without. 2 cappuccinos turned up both with chocolate.I ordered the burger with chips and sauerkraut. The food turned up, burger, chips and slaw and a goats cheese salad. Both got taken away then my burger turned up, again with slaw. After the amount of time it took to arrive I couldn't be bothered telling them they messed up again and just got stuck into it.On a positive note the burger was really nice, shame about the bun it was in.On another negative, the staff wonder off while you're talking to them, ignorant buggers

I have never been so disgusted in my life , not busy on a bank holiday Monday …. Told by reception to go to the side of the pub where it was packed , whilst the other side which was not offered ( had no customers ) was occupied by staff eating , our lovely waitress once we asked if we could sit the other side took us there straight away , we ordered drinks which came within 10 minutes , fine , starters didn’t come out after half an hour , … so I went to the bar ( as we had finished our drinks ) to order more and to say our starters hadn’t come out , the bar person politely said she would look into it , the starters then came out straight away …. My starter ( pate) was fine , the garlic bread was fine , but the goujons were burnt to a cinder ( which we didn’t complain about ) After 15 minutes of finishing the plates hadn’t been cleared , we ushered the waitress over to say we had finished and we were ready for the mains , which she acknowledged, after another half an hour the mains didn’t come out , so I went to find a member of staff , again as soon as I asked were the mains were and that my child had fallen asleep as he was tired and hungry we wanted a refund JUST for the mains , …. …The mains came out but we didn’t want them …. We had a child … the manager came over very rude and aggressive, stating incorrect timings about how long we had been waiting and demanding for us got get out , we again said we have not eaten , we want a refund for the mains ( we were not happy to pay for the entire meal with her attitude) but we didn’t mention that .As we had a child in tow we left , but will be taking this further as my partner is very high up in the hospitality industry and knows his rights ,If you do decide to eat here , please refuse to pay upfront ( as we had to ) so we have lost £50 ….check companies house … not good news since taken over , no wonder they want to take every penny

Absolutely awful experience. The service was so incredibly slow especially considering how queit they were when we arrived. We got here at 1840 and ordered food at the same time as out drinks. The food arrived 45 minutes later, medium temperature. The lemon chicken was dry and the children's hamburger had been completely cremated and was very thin. The waitress asked how our meals were and we told her. She came back and said that the chef apologises and would offer us a free dessert. We accepted. We finished our meals and 30 minutes later she came back to clear our table but 30 minutes after this we were still waiting to get absolutely nothing. The waitress was slouched over the reception desk talking to the receptionist so we told them that we would just rather leave it because it's just not worth it. Some serious lack of professionalism and just mediocre quality food at best. Don't waste your time.

I was looking forward to finally having a meal at the Tap Haus after hearing many positive reports about the food, one of my friends had a table booked for 4 of us at 7:30 on 12/04/22, we were seated with the menu's bang on time, however, a full 30 minutes then passed where no member of staff visited our table to take either a drinks order or food order, totally unacceptable to have been left waiting for so long, we walked out. Can't say I'll be returning again any time soon, I do not recommend.

There's something rotten at this restaurant.The staff speak with attitude and are mucking about and swearing on the floor. Kitchen staff come out mucking about with waitresses. We had to wait 50 minutes for two pizzas and a hunters chicken. A further 5 for a club sandwich. We were just told that standard wait was 30-45 minutes.We asked to talk to the manager and a lady came out on crutches looking very scruffy. We asked if it was acceptable to wait 55 minutes for a sandwich to which she replied we would be better at Whetherspoons and she proceeded to list off all the fine dining restaurants she had eaten at. Great. If you think it is acceptable to wait 55 minutes for a sandwich you're doing mental gymnastics with yourself. Take it on the chin and at least apologise. The club sandwich took longer because you cooked all the moisture out the chicken but at least the bread was soggy to make up for it.Unfortunately it is obvious the staff lack respect because they don't respect general management and they don't respect her because she can't do her job properly and is in denial. 🤷🏼‍♂️ Also they get you to pay before eating, I imagine they've had bad experiences of people walking out so get you to pay before.I wish you all well, good luck.

So before I criticize the business I have to compliment the new manager Matt who was very helpful throughout our entire experience.Now for why this became the worst night I've ever had at a restaurant in my life.After being seated we ordered a round of drinks and some food, we was happy enough at this point, however just after our food arrived we was offered a better table in a previously reserved area due to a family requiring a smaller table for there children. We obliged and with the help of the staff we moved our half eaten steaks to the other side of the restaurant to our new table.As soon as we was seated the "manager" came over and said sharply you can't sit here, we explained that we had been moved here by a member of staff and another manager, she replied with I don't care, you can't sit here it's reserved and you have to leave.She left after I made it clear I just wanted to finish my dinner in peace, I got a response off of her of don't speak to me like that. I thought my request was fair.While trying to eat the remaining of our dinner the owner came over and disturbed us, and continued to debate about our seating, we made it clear that they had ruined our evening and that we would like our money back and would leave. We felt belittled and patronised like I've never felt before, it was disgusting if I say so myself.We was refused a refund for our drinks and our meal as apparently because we had nearly finished our food we had to pay for it, not taking into consideration the fact that they had ruined our night completely.I really like the staff and venue in the most part but the management did not strike me as caring to much about the customer and just wanted us out the way.To be clear I would still my £75 back that I've been left to foot after being practically kicked out the restaurant

Well where do I begin with what turned out to be a shocking meal?…We arrived just a little before 7:30pm, and was put on a table which was in the corner of the bar area.We sat down and was waiting for 20 minutes before our food/drinks order was taken.We was told the food would be a 45 minute wait which we accepted. After an hour and 10 minutes I asked where our food had gone. It then came out from the kitchen. However, only 2 out of the 4 meals arrived. After once again asking where the other meals were we got told they had “lost” the order. The so called manager came and told us the other meals would take around 8 minutes. 15 minutes passed and still no food. Myself and partner had eaten our meals and friends were still waiting. Once their meals arrived I noticed that the pizzas we had were both named “meat feast” however the ham which was given to my friend was completely different. When I mentioned this to the manager he asked the kitchen staff to which they explained it was apparently “stretched ham”. I mean what an excuse! After asking for a refund we was told a refund could not be done so we explained we wanted something to happen for what was a shocking meal. All he could offer was a free drink for myself and my partner. Which we thought was terrible. We eventually ate our meals at around 9:45pm. 2 hours and 15 minutes after arriving at the restaurant.There seemed to be plenty of staff within the restaurant however, the service was disappointing. The front of house staff seemed more interested in talking behind the bar.If you’re after a nice meal and good service I would not recommend visiting here. We are still wanting a refund for our meals.