Asda in South Kesteven

After accidentally walking in front of a “first aider” I got a box of walkers crisps launched at me by Jenny. They hit the back of my legs. I thought this was very rude and told my close friend shanel. She reported it to the closest staff member Anne who knew exactly who we were talking about and help x us resolve the issue as soon as possible. She knew who it was as soon as we mentioned the interaction. I am glad that the Asda staff took action however I would like further action or training for the first aider who physically harmed me

Don't go to the cash register or you'll never leave the store. 1 person in the queue and you wait 20 min. employees are phenomenal at disturbing and not thinking about the customer

Not that great, quite dark inside, staff all seem unhappy ! Grantham Asda store better but would prefer a Tesco’s

We use the "Scan & Go" way of shopping for the obvious reasons, however when a, what they call a "Quality-Check" but really it's a Honesty-Check is carried out on what you're put in the shopping trolley, I understand that, BUT after paying for our shopping I looked specifically at the Multibuy section of the receipt to make sure I'd received the discounts from the offers, only to find Asda had not applied £1.80 discount from a Pink Soda Multibuy offer ( £4.90 each or X2 for £8.00 ) I approached a staff member at the Scan & Go area and explained the issue and I was advised "you'll have to go to the customer service desk next to the cigarette kiosk" so I joined queue and waited patiently after a while I explained again to staff member and she carried out the refund, Firstly this isn't good customer service experience, secondly the time wasted defeats the object of Scan & Go, finally the irony of it is ASDA carried out Honesty Check on me and it turns out I carried out a Honesty Check on Asda I found them to be dishonest, and all I got was a "Sorry about that" .

I love this shop very good but there is a slight drawbridge which is i went in to buy skylanders swap force 3 times and it wasnt there even though i got told it was.

Went into Grantham asda store to buy my self a PS4 controller. I asked around two people help me they said go to the check out as they’ve got a key to the cage. So I went l. There was one staff at check out totally ignored me completely. When I was asking him a question that was rude. There was one other staff helped me bless him he tried to get in the cage. Eventually he got in. So I went to the tabbaco counter. And my hands where full so I put the controller in my bag. Less to carry. At that time I got a phone call. So I couldn’t get it back out and the security guard thought I was shop lifting. Then get followed by two staff. I took the controller out. And paid it. It’s happened numerous of times and I suffer from autism I tend to forget for a second and I get nervous when staff follow me

Good supermarket with everything you would need but there was water on the shelfs which was making the products wet and too much waiting in queues

17.30 on a Saturday night at Asda Grantham.There must have been at least 20 people waiting in line as there were only two tills open .I have been shopping in this store for many years and have noticed there has been a vast decline in the stock available,with many empty shelves!The customer experience is far below the standard required.

The chemist in Asda is totally useless customer service - 10 so not interested in the customer at all avoid at all costsDefinitely go somewhere else where the staff will be polite and not the old I can’t be bothered 😕Definitely a big - 10 for ASDA

Great store. Sells all the usual, everyday items and the harder to find food too. Like No Palm oil peanut butter. (Yeah!) Jackfruit (huh?!) And those Easter bunny crumpets. (*screams*) Wide aisle. Good parking. Friendly checkout staff. Upatairs is clothing. It is good here.