Papa John's in Basildon

Every time when I order from this Papa John’s. I have issues. Today I paid extra for special garlic dips as my family love them, but they replace it with different garlic sauce without asking. When we call to complain. They dismiss the complaint that isn’t there issue as they didn’t receive the sauce. The main problem is the different sauce have ingredients, which one member of my family is allergic and could cause sever issues to his health.

I placed my order I paid for my order the pappa John's site went down. Pappa John's took the money out of my account and no pizza. I phoned them up. Someone answered with broken English they haven't got my order they can't help me. Pappa John's has stolen money out of my account. I will not be using them again. Theifs. I want my money back. I work hard for that. Tonight was a treat for me and my son. Now we have no dinner and I've been robbed of my money from pappa John's. Do not use these crooks.

Great pizzs great service. What not to like?

Ordered a 'All the meat' pizza last night when it arrived it was dripping with grease. Ate 2 slices and couldn't get off the toilet all night partner tried a slice this morning and now he is in the same state.

Delivery driver took the pizza to wrong address, and left it on their doorstep, the residents found it and kindly brought it round to me, but it was stone cold by then. Phoned papa johns and the guy didn't believe me! Asked for a refund and for them to collect the cold pizzas, they didn't get the pizzas, and still waiting for refund, been 5 days now.

Found pepperoni on vegan pizza AFTER eating 4 slicesCalled restaurant who would only give a replacement and not a refund - as if I'm ever going to trust eating from papa john's again.Wonder how these people make pizza and what else is in their food.

Every time i order from basildon papa johns the pizzas always come hot and great tasting. They came out to me twice in one night coz i forgot to order 1 pizza and had no problems still good customer service and great pizzas.

Awaiting more than 1.50 minutes for the pizza and it arrived cold. After being told 3 times it was just around the corner, they lied. The driver said he was given the wrong address by the shop, and that is the real reason for the lateness.

Ordered through just Eat, the restaurant cancelled my order, so I called & was told quite rudely..yea we cancelled your order, too busy & put the phone down! Charming. Thanks a lot over Papas over priced pizzas!!!

Oh wow... I was expecting so much from this. Having paid £27 for 2 large pizzas never have I ever been so disappointed in my first (and last) try out of Papa John's Pizza. A real waste of money. Double pepperoni was dull. Added green chilli for heat. It gave none. Wife had half and half of which only half was edible. Dog had the BBQ chicken half and no doubt I'm sure we'll regret that tomorrow. Chicken tasted off like reheated for 3rd time. Overall... Nasty experiance. Avoid.