Pizza Express in Basildon

Went here the other day didn’t book as when I tried to book online it was saying error and to call up the restaurant; Restaurant was not picking up after trying all day, so I decided to do a walk in. I needed a table for 7. Upon arriving I just felt not welcoming by the front house lady. She bluntly says “have you booked?, we do not have that big table to accommodate for such a large group, we are fully booked”. Just standing there waiting for me to leave… (not saying another word.. ) bit baffled on how she was I then suggested to split the tables to a table of 3 and a 4 (2 families which consist of 2 adults and 5 children). Me saying this, she ends up pushing a single table to a table of 4 and shows me where to sit. It wasn’t really hard was it to do that in the first place? Instead of pushing customers away you should be pulling them in (large group or not). I am from an asian background so maybe this had something to do with it, but who knows?! (- 1 star)When walking into the restaurant I did see many empty tables for 4 people and only 2 large group tables at the front of the restaurant. Not really accommodating for large groups. (-1 star)3 stars for the other staff who were great, waitress was excellent and food was nice, restaurant was clean.

My waiter was Kieran and I had a lovely time. He was very friendly and polite and offered us all the specials and desserts available. Had a lovely time, would definitely go again!

Went last night for a quick meal before the cinema and was served by a lovely waitress called Julie who made us feel utmost welcome! Our food & drink was served fast, delicious as always and we finished with time spare before our film. Will be back again!

lovely place to eat, staff are always welcoming. food is always great. restaurant is very clean, staff work very hard with a smile on they face, and the manager is normally either helping out or at the front to welcome staff which is quite rare, very good team. well done

Service was very fast, food was unreal as usual. Julie was our waitress & made sure we had an excellent time, she is the funniest, loveliest waitress I’ve ever had! Laura was also brilliant, they both made our experience here so much better.

Had a great afternoon with my children at pizza express Basildon!Nothing was too much trouble for the lovely Waitress as my daughter changed her food request.Will definitely be coming back, 5 stars for you all, thank you!!

From start to finish, absolutely fabulous customer service from booking tables to staff waiting the tables on the day. Incredibly attentive staff who went above and beyond to make our grandsons birthday one to remember. Would 100% recommend this restaurant for food and service. Thankyou very, very much from The Leonard Family and 12 noisy football friends 👏🏻👏🏻

The food was really tasty and the staff were amazing. Great customer service and Felt really welcomed. Lovely restaurant overall and I would highly recommend coming down and trying it out.

I had a great lunch. The staff welcomed me and I didn't have to wait which is a nice change from other chains. The food was lovely and full of flavour and the choice was great. Lots of good options for vegetarians.

Food was lovely! Our waiter Harry was extremely polite! Definitely deserves a promotion, he told us about the promotions available and done an amazing job making sure we had everything we needed. Great night.