Bedford Pavilion in Bedford

I had an extremely disappointing experience at The Pavilion today. Visiting at lunch time with 4 adults and two babies, we waited over half an hour for our food, having received half of our order we went up to the counter to ask where the two outstanding jacket potatoes and fries were. The potatoes eventually came, after the first two people had finished their meal (we were still waiting for an order of fries). My potato was cold but I was so hungry by this point that I was prepared to eat it regardless, however the next bite revealed an entirely frozen core. When I took it back to the counter I received no apology or offer of a refund, no one seemed particularly concerned. When I requested a refund, due to an issue with the card machine, someone who I assume to have been the manager finally came over. She proceeded to recover my meal from the kitchen and probe it with a thermometer in an attempt to prove that it wasn’t frozen, and then offered to reheat it. When I expressed my surprise that she was disputing my complaint (I fail to see what I would have had to gain through falsely accusing the potato of being frozen) I did finally receive an apology. Deciding that I would rather not prolong the already protracted lunch further and return to my frozen potato, reheated or otherwise, I was given a refund, but only for the potato itself, with no acknowledgement of the fact that my friends and I had not been able to eat lunch together, or that I had waited a considerable amount of time and still left hungry. I do not plan to return.

A lovely place to visit. The food was absolutely fantastic as was the chai latte I ordered. The best bacon sandwich I've ever had. Thank you!

Absolutely amazing food and the best quality bacon ever. So impressed, would definitely recommend and will definitely visit again.

After a long walk in park, just stop for a coffee. I must say it’s long wait coz of queue as their coffee is famous but worth to wait. Great coffee at beautiful location. Now waiting when they open their doors again so I can try other stuff too.

We live on the Park and my daughter and I had a lovely lunch. Coffee was delicious, service was friendly and everyone around us was very happy. Chips are fantastic. Thank you!

I have often used the pavilion as a nice stopping place for coffee after a walk round the park. I came with my family over the Christmas period and we really should have taken our coffee back. We had mocha, espresso, cappuccino and kids hot choc. Every single one was like drinking hot water. Is was a very disappointing experience when all through the lock downs the coffee has been fine. Really sad about this.

We were so cold inside the cafe we asked if the heaters could be put on: the waitress went to ask but apparently neither the floor or ceiling heaters were working.The Mac and Cheese was tasty, but sloppy, so may benefit from being served in a bowl next to the salad. The chips were cold so it was disappointing. My friend had the pizza twist ....it wasn't hot but, because we had met up with friends, we just enjoyed our time together.Sadly, the cafe has lost the ambience it once had so we will just continue to enjoy the takeaway coffee whilst walking around our beautiful park.

Visited today for lunch with friends. It was extremely cold inside and when we asked for the heaters to be put on we were told that they (5 that I could see) didn't work. All the staff were wearing coats too! Food was pretty prompt but hot food was served on cold plates in a very cold environment. Macaroni cheese was nice enough but got cold quickly and became congealed. I had a hot chocolate which was hot and delicious, best part of the visit apart from the company. Such a shame as it has been much better. Doubt I will visit again in a hurry.

So much potential in this little café. It would change the whole face of the local if anybody there would know how to do a coffee. Just terrible cappuccino and mocha, it was so hot that I had to wait 15 min to drink it and had no foam whatsoever. WHEN MAKING FOAM FOR A COFFEE YOU HAVE TO BE CAREFUL TO NOT BURN THE MILK. Next time I'll bring my own.

I love this place. Probably it's combination of all: the amazing park (it's inside Bedford Park), the restaurant building (old-ish), the natural style decor & cleanliness, relax & friendly atmosphere, last but not least can order eggs benedict, which not too fancy, but quite delicious. Food fingers also available.I'm a tea drinker but not a sweet tooth person. The yogurt is rather too sweet for my liking. Wished they aren't, because I like the taste.