Creams Cafe in Bedford

I don’t tend to leave reviews,however I don’t like to leave bad ones either.Been coming here pretty much every other week, customer service is poor.I only go back because the deserts actually taste nice.A shame really as me, friends and family won’t be coming back here.However if they brushed up on customer service skills the place may be okay.

Awful experience from this place today. Made a order for doughnuts and they arrived destroyed and melted in the box. When I phoned the restaurant they made excuses that they must have melted with driver and took no responsibility. It's very hard to believe they would melt to this extreme. The restaraunt cut the phone off and never answered any of my calls. Please BOYCOT this place as level of service is disgusting

Ordered from Bedford Creams. Wrong order sent and when I rung up, the guy cut the phone after listening to me. I then rang back and he kept sending it to BT voicemail. He did this 22 times in total. I eventually got through and asked why he cut the phone, he said I cant do anything about it. I told him no ice cream was sent and I'd ordered a waffle not a crepe. He cut the phone again. I tried again. Voicemail. No respect or any kind of customer service. I'm not asking for much just what I paid for.....£30 worth of desserts for me and my family. He was so rude, I kept asking for what I ordered, such a horrible experience.

Hi everyone I used to come here alot before the new owner arrived, the owner is a nice person by the way.. I bought some milkshakes today and they were thin like water, funny even though they are called "Thick Shakes" and paid 7 pounds for it. Unfortunately there is no more table service which is such a shame since they were one of the creams that did it in the UK, however a good thing is the waffle I bought which was a cookie dough waffle it was between decent and alright. I also had a cake waffle which was a waffle with hot chocolate cake on which sounds quite pleasant but upon arrival the waffle was cooked properly but the cake was dry and the ice cream was alright at best. On an ending note I advise you stay away from the milkshakes as mine tasted like weetabix even though it was supposed to be ferrero rocher but waffles they seem to be there strong point

We came in at about 11, after having dinner somewhere else. We wanted to try Creams as it looked cool from the outside, but don’t let it fool you.First we sat down, and for some reason the workers kept staring at us. Only after I stared back did they stop looking. It was really off putting. Then we went to order our dessert. You pay first which isn’t a problem. Worst 7.95 i’ve ever spent in my life- the waffle tasted of cardboard, wasn’t warm and just wasn’t good. It definitely wasn’t fresh, and tasted as if it was microwaved. The chocolate sorbet tasted of ice, and was overall a horrible dessert. We were so disappointed, but as we had already payed not much we could do. If you want a good dessert that’s worth your money, don’t come here. Bedford really does lack a good dessert place.

Great dessert place! The owner is incredibly friendly and helpful if you go with a non specific craving for dessert & need some guidance lol.I normally order from here to pick up and eat back at home.The red velvet cake is reaally good with custard. I'd definitely go back here again!

We always enjoy a waffle at Creams.Only reason for not giving 5 stars is that you took off the menu the Apple Crumble Waffle... my fiancé's favourite flavour. He is very upset 🙃 and I have to deal with him...

There are plenty of dessert restaurants around Bedford, and now one of the most recommended ones I’ve been told is just as bad as the others.I decided to order American Pancakes through deliveroo - and while I wasn’t expecting the presentation to be great, I certainly wasn’t expecting this… for £8!Uncooked. A mess. And I’m still cleaning up the sauce spilled through the cardboard boxes.I won’t be ordering again

Fantastic place great friendly service The food is perfect every time I will be coming here more and more. The staff are very polite to..

Ordered 4 milkshakes and the ETA was an hour and 15 minutes. Ridiculous. Tried to contact them repeatedly to ask how accurate this was (as they would end up arriving at midnight) but line was constantly engaged. Also ~£30 seemed excessive for milkshakes that weren’t particularly impressive. Tasted good but not worth almost £7 each.