Oriental Fusion in Bedford

Very pleasant phone service. Delivered in 40 mins. Scrumptious, delicious food. Thank you.

Food didn't turn up when supposed to when tried ringing kept hanging up took 20 minutes to get an answer to then be told food would be another 20 minutes in the kitchen so it would have been 1hr 30 late and told will take 3 days for refund. Would never use again and would recommend you stay away.

Place the order 6.30pm its now 8.35pm kids still waiting for their dinner .rang just now its take another 25 minutes . Never ever use this take away .

This is the 1st and last time. Place the order online 6.30pm Now it's 8.30pm still not received. Rang two times told it's gonna take another 25minutes .

Had our first take away meal from here and very happy. Food and service really good will definitely be back. A cheerful person serving is always a bonus thank you.

Food order was over an hour and half late and then wrong, it was missing one item. Delivery of this item we were told to be 10 minutes after calling them several times again. Finally arrived a further 40 minutes late. Food is fairly good but the service is terrible. Over our last three orders there have been two mistakes and two meals were late. This recent event has completely ruined our evening meal and evening with friends, placing doubt on using this restaurant again. Very badly let down and very poor service even with the partial refund.2 Oct 21Another disappointing experience. Food an hour late again and to add insult one of the sauces had leaked over the food. No apology for late delivery so no more orders going their way, which is a shame as the food is nice. Still 1 star !

Food is always delicious.

Always used them, to fair the food has always been good - but they have always said that the price isn't the price advertised and have always asked for an extra £2 for the delivery driver. I ordered online and they phoned me asking for an extra £2, but I said no give me a refund - still waiting!!!!

Can’t fault the food here BUT we ordered at 6pm and it’s now past 9 and we have 3 hungry kids. Disappointed that our New Year’s Eve focuses around this meal has taken all evening to arrive. Not cool. No offer of reduced payment and frankly condescending attitude from staff member promising it will arrive hour after hour.

Awful service from this place. I would not recommend buying from them based off customer service. They seem to have one rule for one order and another for others wether it's delivery or collection. I ordered from them and asked to get delivery to one address and within that order I was charged a delivery fee (which was fine, this was an order off their site and not JustEat) and within 2 minutes of that order being placed I get a call to ask for more money. Funnily enough, when the driver came he to was also confused why his bosses were asking that. Seperate occasion we were ordering from a different address and it was a group order and the extensive money chasing phone call never happened. Todays occasion, I am at my work address which is close enough to them to deliver and a hour passes with no food and no call. I call them to be told they cant find the order repeatedly. Finally after going back and forth they find my order and it's apparently going to arrive in 15 minutes. I ask for a refund as it's already been an hour and I am told dont order from us again. It was fairly different to a different occasion where I had been instore and the same person taking orders is now apologetic and sincere. I will not be buying from this place. They clearly dont seem to have a standard of customer service and seem to believe its the customers fault. They need to get someone else to handle the phones as I am sure, he alone will stop anyone ordering. Usless place.