Railway Tavern in Broadland

Not that impressed. Greeted by a self check in console which was pointless as it ended up saying my partner and I had to go to reception which was unmanned. Once someone appeared we were asked what name the booking was under but insisted on also taking my partners name (not sure how this is relevant) and on booking a slot for breakfast, the first time in a hotel I've been told a specific time to eat rather than any time between two times. This was again pointless as there was a long queue on coming down for breakfast. Self serve buffet but many things overcooked like fried eggs where the yolks were rock hard and black pudding was some kind of weird mush that was stuck to the serving dish. Sausages and bacon were good, however most utensils burnt your hand due to being under the lights. To top it off our car was surrounded by bikers after checking out who begrudgingly moved to enable us to back out of our space. Overall fine for an overnight stop as comfy bed and roomy shower in our room but not much else to recommend.

It's close enough to the city centre to be useful as a stopover. A taxi from here to Riverside or the train station is less than £10. The hotel is well placed. Parking is good and free over night if you register and are staying. The reception was hosted and polite with very friendly staff. We also did the breakfast in the attached venue. It was all you can eat and well prepared. Worth booking a time as it did get busy even on a Sunday morning.Would recommend.

2nd time stopped at this hotel 03 March 2022.Staff really helpful, room clean and tidy with a comfortable bed.Pre booked evening meal and breakfast, on the whole good however, coffee machine out of order when went for breakfast also cooked breakfast could have been a lot hotter.Will certainly use this hotel again when visiting Norwich.

Room was clean, staff were friendly, the hotel was full but there was plenty of room in the car park. In my experience you can't really go wrong with Premier Inn...Update: stayed here for a second time this weekend, the room was as clean and comfortable as you would expect from a Premier Inn. However at checkout this morning the woman on the desk was abrupt to the point of rudeness. We greeted her with a cheery "good morning, can we check out of room *** please" and, without even looking at us, she snapped "put your room key in the drop box". And that was it! No "morning, no "thanks for your stay", no "goodbye", nothing. So I've deducted a star from my previous five star rating, for the poor customer service.

As always a large super clean room and walk in shower was a bonus. However the auto check in seemed a bit pointless as there were no key cards to activate so had to repeat part of the process with reception staff !!!!

Brilliant stay as always fantastic room with a wet room for my disabled husband,and staff welcomed us and couldn't do enough to help so a great big thankyou to them.xx

Comfortable beds. No air con but fans provided. Quiet. Bug bigs. Friendly staff. Have stayed here a few times. Dont go to the pub attached for food as it's rubbish!

Very easy to book on line, including breakfast if you require it. Booking in on arrival was very straight forward. Clean good sized room and ensuite facilities. Could not have asked for anything better

Usual Premier Inn standard. Friendly and efficient staff and comfortable room. Brewers Fayre adjoining do a good range of food and drink although currently some items on menu not available. Advisable to book when busy.

Staff get 5 stars as helpful, friendly and efficient. Can't give stars for service as still not cleaning rooms on daily basis. How much is Premier Inns saving on cleaning staff? They must have to work harder when a room is not cleaned until customer leaves.