Ocean Palace in Broxbourne

I ordered two portions of sweet and sour pork but only received one so I called them and they were not willing to offer a refund or replacement portion. The person I spoke to offered no apology, was extremely rude having no costumer service skills and even accused me of lying. Having been a long time customer, I won’t be using them again. It’s a shame because their food is good.

Absolutely disgusted with this place. My son ordered a chicken chow mein and there was a tiny pink foot in it that looked a lot like a rodents foot. He took it back to them and they offered to replace. I have reported to environmental health.

Turned up 2 hours after I ordered it and it had a main dish missingWhen I rang them, they told me it would be a further 30mins or they would give my money back for that single dish only. So the rest of my meal would have been cold had we accepted to wait, forcing me to have a refund for that dish, no compensation offered and found the man who answered the phone incredibly arrogant with zero skills in customer service.Having said that, the food that did come very late was tasty

Really disappointed - just rang to ask advice on what dishes were gluten free and was met with “nothing”. When I mentioned that boiled rice is definitely gluten free, the chap on the phone reluctantly asked his colleagues if anything was gluten free, but didn’t translate the words “gluten free”. I offered to explain what gluten free was (wheat flour, for example) and to try and ask that, instead, and was just asked if I was going to order anything, as they were really busy. Disappointed as they have been highly recommended by friends. Other local Chinese restaurants, in fact any restaurants that we’ve tried, have always found out if they didn’t know.

Placed an order tonight asked roughly how long told 40 minutes around 25 minutes later it arrived, piping hot, good portion size and was delicious.

Best chinese I've ever had, great portion sizes too. Highly recommend the mussels in the spicy sauce unfortunately only comes in the mixed platter but to die for

Worst Chinese we've ever had. Absolutely no taste. BBQ spare ribs were tender enough but no BBQ flavour what so ever. We had to buy rice seperate. Don't live local but wouldn't use again if ever we were in the area. Certainly would not recommend.

Been a regular customer for 7-8 years as this restaurant is under 2 miles away and food was always good but the place has gone downhill rapidly. The delivery times are just ridiculous now, you never get through on the phone either so I ordered through Just Eat and had to pay £4 on top of the bill for the delivery and service charge when delivery is usually free. We waited 2 hours for food that should have arrived after 1:30 mins. You phone them and they don’t care. Won’t ever use again.

AVOID THIS PLACEOrdered a house special chow main (pork, chicken beef and prawns) and it came with no pork, no chicken, little beef and three prawns.I called to explain and was told to walk back to the shop in the rain, to wait for a new order to be made if I wanted what I originally ordered!No apology was offered, nor compensation, they just expected me to waste more of my time returning the food and waiting for a new dish to be prepared with no apology or compensation whatsoever.Whilst there collecting my food in the first place, I heard the guy behind the counter apologising to someone one the phone. My guess is they ran out of meat and are trying to get away with serving dishes without meat, instead of offering extras of something else in place of what was missing.AVOID THIS PLACE

This used to be the best Chinese in Hertford and the surrounding areas, but not anymore. Had been a regular customer of theirs for YEARS and out of the blue, even though they never previously charged for delivery (as I am close to the A10), they started adding on a delivery charge, and the prices continually kept going up & up. As well as this, they kept messing orders up, forgetting items, they even once gave us someone else's entire order! On a previous occasion said they would throw in the correct item for free on the next order, and when it came to placing the next order, they wouldn't allow it (despite me reminding them), they had no recollection of me phoning them before. Also the guy that answers the phone is abrupt, putting it politely, he shouldn't be answering the phone there as he doesn't seem to know how you should speak to your customers. The girl who sometimes answers the phone is the complete opposite, and is lovely. I don't understand why you guys started treating your previously loyal customers this way, and I'm afraid I won't be ordering from you ever again because of all of the above, massively disappointing.