Costa Coffee in Cambridge

I like this Costa branch, the staff are friendly and nice. The place is always very clear . Good gob guys :)I enjoy sitting here . Only one suggestion if they put some tissues then the customers can help themselves instead of keep asking . Enjoying my cortado coffee ;)

I'm afraid I left without my coffee this morning. Costa lost my custom. I watched a customer come in and no doubt order her regular Bacon Roll and Latte. She moved slowly, and leant on the counter to open her purse to pay. The server asked the lady to go and look in the fridge to see if there was a Bacon Roll. Two servers were standing at the counter doing nothing. I leave you to draw your own conclusions about this, but I took action rather than watch frustratedly. I politely but clearly said it might be nice if one of them went to grab the Roll. Instead the 'offer' to the lady to go to the fridge was repeated, so she shifted her weight and ambled back in the direction the server indicated. She looked confused trying to locate a Bacon Roll and there was an audible tut from the server who had made the suggestion. Does this happen every morning? Once again, and this time - apparently rudely- I said the server could perhaps grab the Roll from the fridge? Younger legs? Better eyes? More energy? The server rolled her unsmiling eyes and humphed towards to fridge (customer still had not located the roll). I was then told by the other server that I was ' being very rude' and ' I had ruined her morning' and various other things that were supposed to persuade me I was the one in the wrong. All I replied, politely and clearly, was that it was their job to look after customers and indeed that's what they were being paid to do. ('she's a regular' was the reply). I think that both servers wanted me to apologise. I'm wondering whether they even consider that their actions towards an elderly or less able customer impact on other customers watching too, even if they think its acceptable. 3 years spent caring for 2 dying parents, protecting their person-hood and dignity taught me the lesson I was trying to share with the servers. Lovely and loved as I'm sure they both are, they were not doing their job as well as they could. They would have 'made my day' if they'd willingly jumped to help her, and I had witnessed it.

Great for VR experience 😉

Lazy sunday afternoon inside Costa... i do not think thy allow animal companion's inside of the shop...the service could have been better, we did not know the shop closes at 1600hrs....the coffee was ok...mmh watched the world passby

The drinks here are as good as every other costa, mabye even better, it is in a convenient location and worth the stop if you need a drink.

Lots of seats and areas. Although it's full of college students around mid morning to lunch, which leaves no where to sit. Staff are lovely

I had bought food and so had all my friends and this worker came up to all of us, who weren't being disruptive, and very rudely told us to get out if we weren't going to buy anything, while we still had food on our table from the Costa? And said "and I'm talking to every single one of you." She was incredibly rude and harsh and kept harassing us even after we went and bought more food saying "are you leaving?" no wonder their customer service is on red. We will not be coming again and it is insanely rude that Costa allows this insulting behaviour to come from its staff. It puts a very bad image on everyone else and I hope she gets a stern talking to for her unnecessary rudeness.

If I could put zero stars I would. I Visited this shop this morning to be greeted with a sour face and even worse customer service. The staff on shift today really aren't good ambassadors for your company. And because of this bad treatment you have lost 3 customers from this location today

Staff are nice and helpful, coffee is passable, but frankly Costa is in a race to last place with the food. Frankly Cambridge has much nicer independent places within walking distance. Go and find them.

Like the staff here, happy, helpful and, a great coffee every time ! 🙏 pictures from various Costa places, Bedford, Milton Keynes, Cambridge