Kentucky Fried Chicken in Castle Point

Third visit. Have waited a number of months in the hope it would improve, but sadly the chicken quality is still completely sub-par for KFC. Fillets were soggy and just not quite cooked long enough, again (chicken was cooked through but batter was pale and not crispy as at other branches). Had to try and rescue them in the air fryer. Also, again, they were missing.....something from the flavour. Like, the taste is completely different to the Christchurch and Poole branches, it's missing flavour and is more bland? Definitely won't be coming back to the Castlepoint branch, more fool me for trying them again.

Absolutely awful. On more than one occasion I've been thoroughly disappointed with my experience here. The woman behind the counter couldn't care less about customers and has a serious attitude problem. The last tower burger I got was once again cold, with the smallest, toughest piece of chicken imaginable and the bun had lots of mystery black flecks in it! How they're still open and still getting business is beyond me. Avoid this branch!

Slowest fast food ever. Order kiosks hardly work and they never get your order right. First few months I thougt it was the best kfc but then everythiing went pear shape

I occasionally visit here when I'm shopping at Castlepoint.It is a fairly new restaurant, opened end of 2021, and is modern, clean and well maintained.The staff are super helpful and the food is always top notch.Always worth a visit. 👍

Took 25 mins to get half of my order in a unclosed box.. the rest of my order, chips sat in the hot counter and the coffee left half finished on the machine. Total utter disaster from start to finish and the girl didn’t seem to care either way. Other people got worse service and results than I did. Awful, avoid.

Very fresh. Salad was a very pleasant surprise. Could not find single piece of chicken on the automatic vendor.. extremely pleasant Nigerian lady resolved the problem at the till.

Waited by the checkout to pay by cash for over 5 minutes, to be acknowledged would of been fine but none of the staff even bothered to let us know they would be with us - this isn’t the first time I’ve received this poor service- i won’t be coming back.

Awful service. 30 to 40 minute wait for food after placing order. Not one of the staff had the decency to tell the 20+ people waiting for their food what was going on. Most of the delay appeared to be because they were prioritising the uber and other delivery drivers.

Tried to order on line prior to going to outlet to collect but could not get order to accept. Went to KFC quite a queue. Group of youths outside being moved on by security Service very slow seemed to be concentrating on Delveroo etc orders. Staff gave no impression of any customer care..Food was the usual. KFC please revert back to French Fries

Dreadful service, at least 10 minutes to get the server to take the correct order, followed by another 30 minutes wait for our order. The order was missing items which we had to go back and ask for, no cutlery provided for sides the only positive was the food was hot. Wont be going back again.