Papa Johns in Chelmsford

best pizza place ever just try to come and taste it

Absolutely hopeless - wrong product late delivery - even said on the App it was delivered 16 ‘minutes before we got it - AVOID

Arrived stone cold and chewy. The box says 'love your pizza or get another delivered free'. They flatly refused to honour this. Don't know how they get away with such blatently false advertising.

Top quality pizzas. Up there with the best of em. Fresh ingredients, crisp base and best delivery service. 👍. Still just as good.

Not a great experience this week at the Chelmsford Papa Johns, as we found a twisted piece of metal in our pizza. When we called to complain about it staff seemed unconcerned. Was told, begrudgingly, that the pizza price would be refunded after turning down a replacement pizza. Two days later and still no refund. Won't be ordering from a place that allows dangerous choking-hazard contaminants in the food again, and that's for true. Want to know what you should be looking out for? Check the attached photo.

Pizza cold incorrect side delivered and no drink they did resend out but 45 minutes after original delivery the photo is of the so called pulled beef tots with BBQ sauce looks nothing like the menu picturesWill avoid in future

Treat for an anniversary of my friend. Pizza was the craving, thought of trying Papa John's pizza for the first time. Got a deal of Family Feast 2 medium, 2 sides and a drink £22.99. Wow...amazing offer..Next surprise awaiting...there is half & half offer too so ordered 4 choices in 2 medium sized pizza (half each). Sides were Hot buffalo wings and Chessy Tofu bacon with Pepsi. Made my day😊. But during online transaction process the payment went out twice due to technical issues. Realized it after 2 days when the bank statement came. Informed the store. Hope to get back the extra money paid🤞. Thanks for the patience of the person at the store who was on call and gave me proper advise. Keep up the standard and good work Merry Christmas 🎄

Waited over an hour for this pizza. The tracking app had it down as delivered 20 minutes before it actually arrived. Tried calling the restaurant over 20 times and just rang on, no answer. When the pizza arrived it was lukewarm and soggy. Not even an apology from the delivery driver. I had had a similar experience last time I went, will not be giving this place a third chance. Terrible service, one lost customer.

Sent a meat pizza last night instead of the vegan pizza we ordered.Second time in as many weeks we had been sent the wrong order. Shift manager didn't apologise but told us that they send pizzas to wrong client 6-8 times a night on weekend night.We love the brand and the taste but this was the last time we will buy here.The place is dangerous. They told me last night I have bought 24 pizzas in the last 5 years. At least a third of these they have got our order wrong (so that 6-8 errors per night is an untruthful underestimate).Obviously we have to prepay for takeaways, but every time we have a really big issue they argue about partial refunds for weeks. Papa John's hides behind the franchise structure as to why they do this. No one ever takes responsibility. The full refund we have demanded after last night will be no different.For those who want what they ordered and have paid for, thosewith religious, or dietary requirements (like us), or those with allergies this outlet is not safe.

I ordered 2 * Hawaiian pizza but got something else, they didn't take any responsibility and no form of empathy but the lady was shouting and talking rudely that I should have called within 30 mins of receiving the order. They have very terrible customer service here and pray you don't have to call them for any issues, you will be at fault no matter the reason.My last time of buying pizza from this place, clearly they all need to go on a full customer service training course.