Dog & Pheasant in Colchester

Nice to see the place picking up been going there weekly for years. The last 3/4 weeks we have seen a new face there tonight we asked ask name “Stewart” asked him his position he told us team leader which is great but our group’s opinion was this lad needs manager he has the customer service the banter the skills to make this place alive friendly and welcoming. He was doing everyone else’s job with a smile the food service was backed up we noticed he took charge and this was soon resolved and running smooth before his appearance today things were chaotic and no one seemed to care. No disrespect to the person normally running the show but she is not a patch on this man customer service with a smile and customer care is what we all want this man has it all. We will return more regularly if his there more often and I’m sure others will agree. Karen is also a lovely girl

Good food, excellent service. Needs a bit of an update but doesn't take away what a good place to come and eat.

Always a pleasant experience, food good and prices reasonable. Nice outdoor space too. Staff always helpful & friendly.

Met by a lovely host and server. Food was served with a smile and was lovely very well priced family restaurant Thank you

My son and I had a meal together here. Food good. Service excellent. Drinks very reasonably priced. Altogether an enjoyable well cooked meal. Would deffo visit again.

Bad experience.Used this restaurant for the first time after reading the other Hungry horse in the area had bad reviews.After ordering, lady brought over cutlery that was all dirty, so we politely asked for a clean set, which lady did but unfortunately the male waiting staff member said to her in customer ears reach "oh just spit in their food!", So obviously we immediately were put off our food because as you can imagine our food might have covid infested spit in it!! We quickly left as soon as we had eaten some of the food.We spoke to people in the area after coming away and too late for us was told to steer clear of this restaurant...

I visited recently with my wheelchair bound client for lunch and we were, even before entering the building made to feel welcome. Our server, Carol assisted in getting my client into the building and was a delight throughout. The food was great value, prepared in good time, served hot and was absolutely delicious. I would absolutely recommend this pub.

One of the servers always gets something wrong every time we come.. whereas Carol does a very good job and she's super friendly and efficient. Our other stays here were terrible, but we didn't have Carol, so that's perhaps why.More staff need to take a leaf out of Carol's book.. I'm not sure they know what customer service is.

no complaints here. sat straight down to our table waitress was friendly you could see they was getting busy but food came out pretty quickly, standard hungry horse fair but nothing to complain about there ... only slight gripe was dessert took about half hour and i had to grab a waiter to get it but considering how busy they was its understandable and was sorted straight away also table took a little long to clear (as we got the dessert) but again it never ruined the experience as the staff where friendly enough even under pressure 😁👍

Lovely food at great prices. Fantastic service , staff are friendly and helpful despite being very busy and rushed off their feet.