Caffe Nero in East Cambridgeshire

Way below the normal Cafe Nero standards. Unfortunately this venue is a meeting point for the local vagrants and barking dog owners. There was no management controll. In Ely there are much better refreshment options.

Lovely café with friendly staff. We were those annoying customers popping in only an hour before closing time but they didn't seem to mind. We treated ourselves to carrot cake and a blondie to go with a white americano and a blended latte. Great quality and prices compared to other well known franchises.

I like Nero coffee and the staff here are very pleasant etc. But, they have started to become pushy with upselling recently. I realise they have targets, but it's now becoming slightly annoying.

We stopped going to Nero in Ely a couple of years ago because it smelt, didn't look clean and some staff were very rude. We tried again and are pleased to see an improvement in cleanliness and some of the staff (obviously newer) are friendly and very welcoming. I hope the improvement keeps going.

Excellent!! The key vote from me as THE No. 1 dog friendly cafe in Ely! Walked around 4 other cafes in the town centre, including Costa who are NOT dog friendly before finding Café Nero! Well done guys!!!

Sorry Caffe` Nero, coffee is great but your place down the High Street, Ely needs a good spring clean, and paint job. The entrance carpet needs replacing or one hell of a vacuum.

Tasty coffee, but on weekend - Saturday - at 3:00 p.m. was pretty busy, there was a relatively long and slowly moving/proceeding queue. There were seats available though both outside and inside.The drink was tasty otherwise and the atmosphere of the Caffe is cosy.Can only recommend!

Nice food but some of the members of staff, specifically the middle-aged woman with chin-length brown/black hair, was so rude! Very snarky and passive aggressive. Was somewhat enjoying my food after some rude customer service to hear the same member of staff shout "WOULD YOU LIKE YOUR RECIPT?" to an elderly women who asked this staff member to repeat themselves. It was so loud that the entire room went quiet.This completely ruined the 'positive' experience we had. As a disabled person, it hurts my heart to see someone who was potentially hard of hearing to be shouted at this rude and disrespectful way.Cafe Nero is rather expensive in comparison to some other coffee shops in Ely, I expect to feel a lot more comfortable than this when I spent £20 on a couple of drinks and some snacks.

The cakes and the coffee are excellent. However, more effort is certainly required for improving the hygiene/clean standards in the seating area.

Clearly everyone who mentions this person is talking about the same woman, she is so miserable and so rude. Clearly in the wrong place and wrong job. Dark long hair black shirt. It seems she cannot handle busy times and doesn't want to be there during quiet times. Both occasions I have been in there I have had the same experience. Other members of staff aren't as bad but still not overly friendly or happy. Maybe employ staff that have people skills or atleast can apply a smile to their customer facing roles.