Papa John's in East Hertfordshire

👎The dough was extremely chewy and the pizza had hardly any toppings at all compared to your main competitors .My family was all actually still hungry when we finished,really poor value for money and a totally unsatisfactory experience.We shall not be returning for sure 👎

Our pizza took nearly 2 hours to arrive and when we finally got to eat them they were burnt and dry. I've never eaten such a dry takeaway pizza.

Terrible customer service. Our order was incomplete and we were given incorrect refund information. Not worth it as the food wasn't that great anyway.

This is for Ware branch. I don't know what is the connection between the real time making from the branch and the online application, but definitely they don't meet. I received my pizza later than expected, but still it was delicious.

Came here after dominos couldn’t handle a pizza order. Got in, ordered, paid and gone in 10 minutes. No fuss just good pizza. Anyone would think dominos staff are performing surgery the way they carry on

Don't bother, either won't turn up or will be over an hour late. Then when you phone to ask about your order they're very aggressive and lie. Got told I was rude and then they hung up, I only phoned to ask where my PAID FOR order was after 1 hr and 30 minutes waiting and the app saying they had delivered 25 minutes ago.

Can't fault the service I received. Tasty pizza and sides with a good choice available for all kinds of dietary requirements or preferences. I pre-ordered in the morning and the pizza arrived almost exactly on time at 7pm that evening. Very friendly delivery driver too. I still personally prefer Dominoes for flavour, but would definitely consider this chain again and would recommend to others mainly due to choice and the wide range vegan/vegetarian pizza and side options.

Pizza took 2 hours to arrive and then was freezing cold, had to call 3 times to chase as they tried saying it was ordered as a collection (it absolutely wasn't I have the email confirming). Then they refused to remake it and made out like they were doing me a favour to deliver!!Tried to complain by calling the shop and got palmed off to customer services on the website saying that they'll arrange the refund.Customer services is just the branch by email so was told that as my pizza was received I had no grounds for complaint.This was my first order and it will be my last. Great customer service Papa John's, can see lots of happy satisfied customers on here leaving you reviews....

The last 3 orders I've had from Ware branch have had issues - something burned, something missing, an hour past the selected delivery time, food arriving cold. The last time they managed to hit all 4 of those, quite an achievement. After yet another pained call with the branch who cannot hear you due to the noise where their phone is (expect to be shouting, literally) they offered a replacement meal for free the next time I called - my partner and I witnessed this offer. The member of staff assured me it was recorded in their system against my phone number. So a few weeks later I called, and the "free meal" had changed to "half price meal". I wouldn't pay anything at all for the service this branch delivers, so that will be my last ever contact with this branch. Time to move to a competitor.

One star is too much. This branch of Papa John's is an absolute disaster. Atrocious customer service, always takes ages, always lie, always cold, always forget something, seem to struggle to find addresses even when noone else does, never apologise, never a manager on site, always just stick you on hold or hang up on you. Overpriced for terrible service and food.