Prezzo in East Hertfordshire

It's not often I leave a poor review but this was pretty poor. From service to food which was very average at best, the manager seems extremely moody which makes the service worse. I had to get up off my chair to order and then the same when I went to pay! Needs major improvement!!

Very nice food and a wide selection, friendly atmosphere and staff. However if busy the waiting time for food can be long as I only saw two waitresses all the time we were there.

Sadly our meal on Saturday evening was spoilt by a very, very long wait. We were celebrating a 21st birthday with a family meal out. It wasn't a huge party, just four of us. The garlic bread starter turned up 50 minutes after ordering, then the main meal was served over an hour after the starter!! There was no communication from the waitress to tell us what was happening or how long the wait was likely to be, we stopped her to ask several times and she just said it was very busy and not her fault. There were quite a few tables empty... so not that busy, they just didn't have enough staff on. Our meal when it finally arrived was very nice, hence the three stars. For the service and communication I would give zero stars!

Being honest, it’s nothing outstanding.The restaurant itself is in a really lovely position and the interior is lovely and clean.The staff however (and I’ve been to this place a few times at varying hours of the day) have never been pleasant, it’s like you’re an inconvenience. I’ve seen on numerous occasions staff members taking ages to have a break or just standing around doing nothing. They must also be struggling in the chef department because it takes a minimum of 40 minutes for food to arrive, regardless of how busy it is. Peak times, it can take an hour from sitting down to actually chowing down.The food is average honestly you’d get the same effect buying frozen pizzas. And for the portions you get, most of the starters are overpriced.

I used to live this place but the last visit was not good . Kids menu used to have calamari on starter don't have that anymore .We ordered a chicken Caesar salad which is a main to share with main.. well If I ordered as a main I would throw at them 3 pieces of garlic bread to hide the fact of 3 mouthfuls of lettuce on plate which was wilted .. my salmon pasta which is usually lovely was smaller and didn't taste as good as it used to .Waited ages too . When we complained about the Salad she said ..your not happy and took away , no can I get you something else no apologies ... Unfortunately won't be returning again

One friendly waitress, but the food wasn't good. Bland pizza with cold raw mushrooms on top and watery lasagne that wasn't very warm in the middle and tasted like it may have been microwaved. I remember prezzo being better than that 😔

We had my daughter's pre party lunch here. There was 10 in total and we all had a delicious meal. Service was pretty prompt at the beginning but we had to ask for our desserts and the bill on more than one occasion which nearly made us late for the actual party event.

I went there for a birthday and it was amazing! They had very respectable waiters and the food was delicious. We had a mixup with the order that when we returned, came back with another issue, yet the 3rd time we got it back perfectly fine and an additional item from their menu on the house! I would rate higher if I could

First time visiting and really enjoyed it. Food was great, nice and hot. Service was good too.

This place was awful. The staff were very rude and unsympathetic to the fact that my main meal (Pasta Arrabbiata) came out almost cold and then my dessert (Sticky toffee pudding) came out completely cold considering the fact it says Served with HOT butterscotch sauce. My friend's dessert which had raspberries came out with a bug walking on the plate! The woman didn't even apologise once! She said it came from the raspberries and took the plate. What a joke! This place has ridiculous prices the least they could do is bring the food out hot like it is supposed to be.I would not recommend anyone to come here. It is a joke and very off putting coming to Prezzo in the future.