Tandoori Cottage in East Hertfordshire

I ordered meal by using bespoke android app Tandori Cottage Stortford.I ordered 3 items. chicken tikka masala, mushroom rice and South Indian garlic chilly chicken . This totaled £19.80 and was due to arrive at 19:49hrs. At 20:15hrs I called the restaurant to check on my order but was told that the restaurant has never received the order from the app. I explained that the transaction went through , the man told me I need to contact YoYo to resolve it. I reordered the same items over the phone adding 2 poppadoms. Man told me this will be 21 pounds something. When he arrived he asked for 24 pounds something. When I asked why was it 24 pounds he told me it was due to cost of delivery and the rise in prices. I showed him that I was already charged £19.80 from my online bank and that I have £2 cash for him for extra poppadoms. HE WAS NOT HAPPY telling me that he did not receive the money or order and that I have to contact HIS payment service to resolve it. Poor fella would not accept the fact that its his problem thst his IT service fails and he was still asking for full payment only so later I can sit on hold somewhere enquiring about my £19.80 missing .... and he had a cheek to add few extra pounds to the order .Effectively, poor logistics with regards to method of payment, slow delivery , theft by means of overcharging customers- few quid here , I saw another post with an extra 8 quid there...But the food was really good so , you lot make your own opinion how you approach. 😉

The worse customer experience ever! We ordered food for home after over 1.5 hours I tried to give them a call and when I asked when the food will arrive and they just hung up on me. I tried calling again, another person picked up the phone and the same happened! I still can't believe how rude the stuff at this place are. Avoid!

Ordered via there web site for delivery order never arrived staff claimed our food was 10 minutes away several times when we called. Our food never arrived do not use this takeaway!

We came here after work for an impromptu night out and we were amazed by the food! Even though it’s a small restaurant in the countryside it delivers food better than any Indian in the city I usually go to! The food was cooked excellently. However, the older gentleman was quite rude and abrupt and lacked in customer service. The price of everything was extremely reasonable and we left feeling full, happy and wanting to return! The chicken madras and lamb bhuna were probably the best I’ve had and the sag alloo was full of flavour! Look forward to coming here again in the new year! Thank you, George

Tried to scam the receipt added extra £8 by charging for items we didn’t have and also adding up to £1 to each menu item thinking we wouldn’t notice! When we did , they said oh our card machine doesn’t work…shouldn’t they have told us when we walked in? What if we didn’t have any other means to get cash? Might have just had credit card.It’s a shame. As the food was actually good!

Grumpy/ rude waiter ( must be the same elderly gentleman in previous reviews) food good, but marked down due to appalling waiter. Place needs a refurb too.

1.5hr to deliver - still didn't turn up so we had to collect. Good food but dreadful delivery service.

Been using this restaurant for well over 10 years for eat-in and takeaways- it’s always been excellent. Took my parents as they always look forward to going here when they visit.What a disappointment, the waiter an older gentleman was really grumpy as though he really didn’t want to be looking after us and we were the only people in the restaurant for the first hour as we had decided to eat early. Asked for some lime pickle and he said they didn’t have any, thinking it strange I asked another younger guy who was friendly and he went and got some immediately. The food wasn’t great and we all left disappointed with our visit.I think possibly the restaurant has changed hands as it use to be so friendly. Unfortunately the service from some staff and quality of food was not great-we will not be returning.

I ordered through Just Eat and when I saw that the delivery will be 1.5 hours, I cancelled the order. I was charged the full amount as “cancellation fee”, and I cannot get a refund. Common theft!

Would fully recommend. Excellent food, excellent service.Staff very friendly, the Manager Abdul asked what types of meat, spices and flavours we liked and chose the dishes for us.The dishes served we had not tried before and were delicious.Look forward to going back. Thank you.