Costa Coffee in Epping Forest

Thomas was a lovely server , lovely staff on today :) Thank you

Served by a lovely man called Tom, very helpful with my order and went the extra mile to make sure I was happy. What a fantastic member of the team!

Nice quiet break from shopping, wide open space. Happy days

Polite friendly staff, reasonable prices, nice clean public toilets

I will never get bored of this store. Good and clean environment. Very tasty coffee and excellent communication with the staff. If you guys have not been there yet, you do not know what you are missing!!!!

Really great service from a lovely team. New manager is fantastic, she is very personable even when the cafe is busy.

Prior to COVID-19 my family and I enjoyed using the facilities at this location even recommending others to go because of how family oriented and warm the environment was. Being from a minority background it is important to feel welcome and safe when in public spaces, so with COSTA being within a favourite store it was an added bonus. However, I will no longer be going there or indeed any of their stores for the simple fact that my experience today with my child was unconscionable.I was attempting to make a return of items to NEXT when my eldest daughter told me she desperately needed to use the toilet. As we have used the facilities at COSTA before, we knew where to go and proceeded observing the social distancing signage throughout. When we arrived at the Toilets we noticed they were locked and read a sign stating that you needed to speak with a manager to gain access. Before we could move we were greeted by a man who informed us that the facilities were closed because Costa was preparing to re-open tomorrow. I advised him that my daughter needed to use the bathroom and at this stage she was visibly distraught and using her hands to cover her private parts, frantically willing herself not to go. In response he stared blankly at me and repeated verbatim what he had said only moments ago, adding that Gregs and Aldi have toilets that can be used. Being in a state of complete shock and sheer disbelief that this individual was not affected in anyway by the state my child was in, I momentarily became speechless.While I, as every other responsible individual is aware of this global pandemic and how it has changed the way we live our lives. Each and every policy requires interpretation and consideration given each and every context. Usually children, the elderly, pregnant women and those with visible disabilities are granted privileges. We were not, she was not, she was made to feel as though she had done something wrong and undeserving of using a toilet, one that she had previously used. After I regained my composure, I gathered my children, stated my disbelief in how we had been treated and promptly exited, with my child having to endure a 15 minute drive in this state frantically crying and upset at the experience.

Super friendly staffQuick serviceLovely coffeeNice little pitstop spot during your shopping time

Great staff but can get busy.. too many yummy mummies!

It's a Costa. Good coffee. Decent enough food. Unfortunately the large open space amplifies sounds, so this is not a quiet coffee get away, but it's a spot to grab a drink while you're at the trade park.