Spice Masala in Epping Forest

Great atmosphere, as historic buildings, food matches the ambience

Best Indian food in Ongar! Would highly recommend everything was cooked to perfection amazing flavour!

Probably the worst service in any restaurant in 50 years of going to restaurants. An hour and a half and no food despite other tables around us being served, and the only excuse was they were busy. It took 30 minutes before our drinks were served correctly, and over an hour to get tap water. No apology, nothing. In the end we just got up and left, nobody tried to stop us, in fact i think the waiters agreed with us as they just let us go. Honestly, do not eat here at a weekend.

A real disappointment. Was really looking forward to a meal out in this restaurant but unfortunately the service was atrocious. From forgotten beer, ice, tap water, it really was embarrassing. Completely understand that on a Friday night it can be busy, and you can expect to wait a little longer for food, but an hour and a half with no food at all on the table? If the restaurant can’t cope with the capacity of people, then they either needed to not allow anymore people in (a group of people came in after us and had food before us!) hire more helpful staff, or should have told us to come later. The staff really didn’t seem to care. Ended up having to walk out and leave hungry at 10pm! A real let down.

DO NOT GO TO THIS PLACE! We had our table booked for 8pm and didn't even get asked for drinks till about half 8, ordered food with the drinks because the service was so slow, was in there up until half 9 and not even a starter had come, worst service I have ever experienced, rudest staff I have ever experienced, no one seemed to know what they was doingAvoid this place at all costs

Appalling service. I would say the food was worse however I didn’t even get the chance to taste any. I ended up getting a kebab over the road which was far better than the food and service I could have hoped for here!

Brilliant Indian restaurant. I went there with my friends last Sunday. The staff were very nice and their food was delicious. I would recommend it to my friends and family.

Have ordered takeaways from this restaurant quite a few times in the past and food has always been adequate, however after my mum and her friends experience last night eating in the restaurant, none of our family or friends will be returning.My mum and her friend visited last night and when receiving their bill found that they had been charged £9.00 for two soft drinks, one small Diet Coke and one ribena and soda water.On questioning this, it was ascertained that the Diet Coke was £2.50, meaning that the ribena and soda water totalled £6.50 alone.The waiter and owner/ manager argued that it was £6.50 as it was a 'large' one.A) when ordering they did not get given the option for a large or small (they were just given the drink in a pint glass when it arrived), and B) Even if it was in a pint glass, that may mean that the price is doubled from small (£2.50) to large (£5.00) at the most surely..... (!) so where does £6.50 come from?! This is just a ludicrous amount for a ribena and soda water which they stated repeatedly in no uncertain terms.The manager then presented the drinks menu pointing out that a soft drink is £2.50, therefore they had been charged over double for a larger drink, despite not actually requesting a larger drink. (£6.50).They then proceeded to justify their position by showing them how much half a pint of king fisher would be, compared to a pint, which again my mum and her friend pointed out that that this logic regarding alcohol couldn't really be applied to a soft drink?!Anyway, they stated what they were prepared to pay which was for two soft drinks, and the waiter said, "you can't tell us what you're going to pay, you have to pay what's on the menu". It was again pointed out that this was NOT on the menu and that they're making it up as they go along. You cannot serve people a soft drink in a pint glass and then decide you'd like to charge them £6.50?!My mum and her friend paid after some argument, said they were very disappointed and left. At the door as they were leaving, the manager/ owner tried to take their bill back from them after they said they might post it on local pages, and as he was unsuccessful then shouted at these two women as they walked down the street, "don't come back!"Absolutely disgusted to say the least. The argument got really heated and this is just so unprofessional. There were other customers eating in the restaurant at this time which the staff seemed unconcerned about.

My wife and I went on Monday for our wedding anniversary meal, clean, tidy, great service and superb food, and the bonus of being very reasonably priced.After trying the others locally, we've found that Spice Masala is far better than the rest... We'll definitely be back

Ordered food at 19:00 this evening and still no sign of the food delivery. The customer service is appalling. I waited until 8 and then called few times every time to be told that the food will arrive in few minutes.Now their phone is permanently engaged.Don’t bother ordering if you actually want to have the food.If they said they couldn’t deliver I would have ordered from someone else.Never had such a bad experience of food delivery.