Afternoon Tea at Bedford Lodge Hotel in Forest Heath

Lovely hotel but didn't live upto all expectations. Food very expensive along with drinks. Great service. Room was fine but expected more and better for money. I would return but would not want to pay as much. Spa was okay but overrated.

This is a nice hotel, polite staff and a lovely restaurant. I think I was expecting more as it sells itself as a spa hotel on the website and in its marketing There is a spa attached, but this is extra - nearly £100 extra for two. I'm not an idiot but I felt a bit duped when I realised as the room alone with breakfast was almost £200. Room was fine, but like I say, they promote the spa, so naturally the assumption is, it's included as a paying overnight guest. I think the should make it more explicit on their website. It felt a bit sneaky to me as it does say spa separate but also says 'guests can use health club facilities'. Also, the spa was fully booked and I'd already paid non refundable room fee.There is a pleasant swimming pool, sauna, steam and jacuzzi free to guests, but it's not the all-singing, all-dancing 5 star spa.We did enjoy our time here though and it was fine overall.Note to self: if something seems too good to be true, it probably is.

Went for Afternoon Tea, which was nice but we were put in a small very darkly lit part of the restaurant. Would have been much nicer if we have been somewhere better lit

I stayed in room 225, the bed is the most uncomfortable thing I've ever slept in. The mattress is all collapsed in the middle and it feels like sleeping on a board, I think the mattress must be older than the hotel. Avoid room 225 ! Shower head leaking badly so no pressure through jets. English breakfast ok but scrambled egg smelt rotten. Staff very helpful and friendly, beautiful place.

Lovely family special birthday Dinner. The staff were absolutely fabulous and attentive. The complimentary veloutè and sweets offered by the chef were delightful and delicious. The meat dishes were plentiful, however the fish dishes were a little on the 'lean' side which was surprising. This maybe can be looked at?

Didn't stay at the hotel. Arranged to have my wedding here but have had to cancel due to poor communication. No response to emails, never received a call back when told we would. Got told we would receive most of our deposit back if we cancelled when we booked but apparently that policy doesn't exist. Management at the hotel is very rude and called us the liars. Very poor service from a hotel you expect to be exceptional. I wouldn't recommend to anyone especially if requiring wedding services, I would look elsewhere. Overpriced and very unhelpful and rude staff.

Beautiful hotel. Immaculately clean throughout. Relaxing bar with log fire and leather couches. Excellent breakfasts. The comfiest bed ever. Emily took great care of us through our two day workshop on-site - great meeting facilities!! Would love to return.

We had a lovely lunch, spa evening and stay at Bedford Lodge Hotel.The food (including some room service and breakfast) was great, the service was friendly and attentive and the spa was excellent - by chance we seemed to have exclusive use of the place.We look forward to visiting again.

We had afternoon tea in the restaurant. Great selection of savoury food, including hot food, then cakes. We had the festive afternoon tea. The actual tea itself was very good and didn’t “go over” too soon so remained drinkable, and top-ups were offered. They even offered to swap out some of the sandwiches for our teenager, nothing too much trouble. They’d set the table up really nicely in the restaurant and felt like a real occasion. Good atmosphere and nice buzz. Very reasonable prices, we couldn’t finish everything.

The food was extremely good, service was a little slow, but the restaurant staff were very nice. The hotel receptionist when we went to check in was rude, we did not have the room booked or paid for, it should have been on the ground floor but was on the 2nd, the bathroom had cracked tiles, grout missing, mould in the shower & a cracked toilet, I've stayed in better rooms in much cheaper hotels. The hotel itself is very nice but I wouldn't stay there again.