Papa John's in Harlow

Similar review to some previous comments I oreded two pizzas one of them being gluten free. The delivery driver turned up with one pizza and then the gluten free one was literally just an empty box, they said they had tried to call but like many others neither of our mobiles had any missed calls. I then called papa John's in Harlow to ask for a refund as I had sent their one pizza back the guy on the phone told us he had refunded us for the full amount turns out he was a complete liar and this isn't something they can do in store. We're currently in a dispute with thier head office over email as they don't have a phone number to call. Very disspointed as we have been customers to here for years. But technically this is theft as you have taken money for a product you have not given. Be careful when ordering from these cowboys!

Staple tye PapaJohns. Server Aris, front counter/phone. Disgusting and stinking attitude, all I asked is ETA of my pizza and he was giving me stinking attitude and said he was going to phone my back but never did and after I phoned back he said he tried when he didn't, but I gave him benefit of the doubt then he left me on hold for c. 5mins and hung up on me.

If I could leave 0 stars I would. Made an order on just eat and hour later it got confirmed then after another 30 minutes the order got cancelled because "they tried calling me" but I had 0 phone calls or texts from them

Extremely poor branch and taste of pizza wasn’t good. Customer service via email responded very well & resolved my issue.

Most stressful and rude experience I’ve ever had when coming to a food delivery! Driver couldn’t find the address even though no one else has issues so tried helping him through with directions on the phone but constantly kept over talking on the phone being rude. Manager was also awful saying the driver couldn’t find where we live so there just not gonna deliver and give us a refund when we had already been waiting an hour for the food explaining how they had more deliveries so didn’t wanna waste time with us. Never again.

Absolutely useless. Do not waste your time with these people. Joke company. Be careful of this lot. Charged me £23 for a pizza that never arrived. 3 weeks later and no refund and head office don't reply to emails. Basically stealing money from people

Ordered meal deal this evening it turned up after an hour and a half later. dropped the food off and looked at us as if he was expecting a tip. After realising we was missing a dish we phoned up and asked for the sides to be sent. Another 40 minutes passes and the dish still haven’t arrived. A real shame because the pizza was actually very nice just the Customer Service is piss poor

Delivery will take over 1hr and the pizza will turn up cold. If you complain to the store, they will tell you “it’s not my problem and contact head office for a refund”. They might offer you a free pizza next time, that’s a lie!Head office have no UK number and only receive emails, but guess what... They don’t reply to emails.Papa Johns may respond to this review and give it the big one... Please contact us and we’ll flag this as urgent, someone will get back to you. Honestly, that doesn’t happen.This Papa Johns needs shutting down, or the staff need replacing.

I have ordered two pizzas for delivery, one with Pepperoni was good, but the other "All Meats" was horrible, as the meat was off. It was the very first time in my life I wasn't able to finish a single slice.I immediately called the shop about their "Quality Guarantee" but it was a joke, all I was offered was 40% off of my next purchase.

I will never order from anywhere else. Papa johns pizzas look amazing and are not covered in grease. The delivery is always fast. And it's the only pizza place I haven't got food poisoning from.