Borehamwood Cafe in Hertsmere

Ridiculous customer service in handling complaint. Signed up for service and direct debit on 22nd Feb. First direct debit payment was failed and I was informed on 1st Apr (not Apr Fool though), I was then given a payment link which I paid instantly. However, I was charged for dishonest payment penalty £15. Checked with Metrobank whose customer services was so great comparatively, the lady spent over half hour and confirmed with the IT department that Safestore submit the direct debit application and was then setup on 25th Feb but it requested for a cancellation on 4th Mar subsequently for unknown reason. Reported this back to safestore but denied that they have cancelled the direct debit unless I can prove them guilty. Sorry I'm not a police or investigator. This is not about the £15 but the way it tried to hide someone mishandling or IT bugs by passing the fault onto its customer. I was accused for dishonest payment which I have done everything possible as a customer for authorizing direct debit and have the money ready for it. I need to make sure that this is heard by the senior management, eg. Ian Tattersall (operation director).. to look into this black hole.

Brilliant find! Good quality food and keenly priced. Clean and well maintained too.

Really friendly staff and good value. My grandson has allergies and his breakfast was great😊

Nice, clean and tidy. Great food, friendly service. Most importantly, good tea !

Good coffee, amazing breakfast. I tried avocado smash last time. It was amazing. I recommend it to everyone...

They have amazing pancakes,the staff is very friendly and caring it is a cute place,I recommend it to everyone.

Delicious food and clean place. Highly recommend. Thanks to all staff.

Nice to go into a cafe and have a seat. Had a great bacon sandwich and cup of tea at a reasonable price though for some reason they have a minimum charge of £5 if you use a card, not even charity shops do that! (I actually think this is against the law. Can anyone confirm??)Next time I'll try an all day breakfast it looked good on the display photo's!!!

A good favourite of our ours, I have been going here for quite some years. Good selection of food including home cookled specials. Reasonably priced, clean and nice friendly efficient service.

Great little friendly cafe, reasonable prices, great all day breakfast for only£4 , lots of local folk too