Dominos Pizza in Hertsmere

I was ordering they promised me 10 to 15 minutes but is the pizza coming nearly 2 hours later is not respectable is not honestly

Ordered the.. Mighty meaty... Wasn't either.. Just very thin, extremely fat ridden pepperoni pizza.... No sausage, no mushrooms, no onions.... Assume that as this was a collection at £7.99...they couldn't be bothered to make the correct one 😩😩

I just been to this branch 6:30 pm on 22nd of February and a girl served me. I had an issue with my bank wasn’t allowing me to pay I couldn’t even log in to my internet banking and I said this to the lady and I said I’m gonna they again because there was a technicalProblem. So then after trying three times I went to get a card for my husband so I could pay and then she told me she won’t charge me as she can’t take payment again from me . Told me I can’t pay . I said but sorry that was my card cuz my bank was having technical issues . I have the money to pay . She said no! And I said ok so what if my husband comes and makes a new order and he pays he’s a new person and she said no! Until one of her collegues stepped in and said that it was fine . I hate complaining but this girl made me feel as if I was a jobless person without money who couldn’t pay for my food. I showed her on the phone that my bank was having technical issues and she had to treat me this way. Check the cameras! I think you really need to train your stuff. I felt so embarrassed . I work in retail and I would never let one of my customers feel this way. This things happen.

Ordered a delivery, app was saying out for delivery for 45 mins. I called 1hr 45 after ordering. Was told they didnt havw any driver at present and it hasnt left yet. Really poor custkmer service. Not even a courtesy call to let us inow it was running late

Poor quality and took over 2hrs to get my pizza. This has happened loads of time. Never again

DO NOT ORDER FROM THIS SHOP- LYING THEIVES!!! If I could give it 0 stars I would. Ordered pizza for an end-of-term treat for a party of 7 children before we went on an outing. An hour after ordering, pizza was still being "quality checked". We had to cancel the pizza because it would not arrive in time for us to eat it before having to catch a train to our venue. 7 children left hungry. Told by the shop I would get a refund. When it didn't arrive a week later, went into the shop to ask why. They say "we'll do it now, it can take up to a week". Still no refund two weeks later. They stole £60. Lying fraudsters.

If I could give zero, I would. Lies from the people on the phone, blaming the driver. The app told me the pizza was delivered and when I called they said it had just left them. 30 mins and 2 calls later, the driver said there was bad traffic (Sunday afternoon during lock down....) and then said he had too many deliveries in one run. Pizza was of course luke warm but we were too hungry by that point to complain is it took over an hour from the time we placed the order.Just avoid at all costs, drive to Hatfield, honestly you will regret even picking up the phone to Potters Bar....

Understandably at a time like this everyone is being cautious and careful!!!I pulled up outside dominoes after finishing a 10 hour shift of work, rang the store and explained that they don’t actually deliver to my postcode and would they be able to make me a pizza and put it outside their shop door!? Once they’d gone back inside I’d go over and collect the pizza - no harm done right!The girl had to ask her manager, he came on the phone, told me he couldn’t risk his job, one pizza is not worth his job, which he’s right, one pizza isn’t, but he was really rude and just shut me down.To be honest I wasn’t asking for anything unreasonable but I won’t ever be asking for anything from there again

Waited an hour and a half for my food to turn up only to be told it was delivered to me but will speak to the driver and call me back within 5 minutes. 15 minutes later I call back to be told they didn't call me as promised because the driver handed the food to me. I told them this isn't possible but the response was "the driver saw someone, asked if they were from *insert my address* and handed it over. No one was near my property so the driver handed over my food to a random person, even telling them my address! Left on hold for over 10 minutes when the woman had to speak to her manager with no response. Called back to be told I am lying, the food was delivered to my door. Asked where the door was, she gave the wrong location. Said the driver is correct, no refund, no food. All I could do is wait a day for the manager to get back to me. Considering she lied twice already, I have zero hope. Absolute incompetence and a possible data breach.EDIT: Spoke directly to head office who provided me with an instant refund and apologized. They seem to be aware of some issues at the store but I recommend everyone who has issues contacts head office so they are aware of the failings. Despite it being a franchise, corporate doesn't want negative attention brought to their stores so will rectify it if they are aware.

Placed my order initially in the beginning of February. They messed It up and delivered wrong pizza. Promised to refund the order and guess what.. its 9th March today and no refund been issued. Keep telling me about them contacting "head office" to sort out refund and call me back, never do!! I insisted them on giving me phone number for head office, the one they gave me is dead! Promised me 2 free large pizzas as complementary, can't even get that from them!!! Loads of lies and rubbish!! Don't waste your money on this place!