Aurora Bar and Restaurant in Ipswich

I do love this restaurant as it does nice cocktails, good food and has a dance floor downstairs so we spend the night in there. However, they seem to have increased their prices and their customer service wasn't as good as it has been. I'll be heading elsewhere on our next visit

We went as a big party and the people were lovely, attentive and personable. Best of all, there were enough of them, and they all smiled. It's a good venue. Recommended.

We went here for the works Christmas party. The starter (parsnip soup) was really good. The turkey mains was OK, although the cranberry sauce was too cold for the warm mains. The pear tart was disappointing as it was only puff pastry with a dollop of ice cream and half a cooked pear.The service was excellent, better than a lot of restaurants.

Great place to celebrate a hen do and great food! Love the ambiance and the decor

We went here today with our family for the start of a birthday treat our for our daughters birthday. The location is beautiful, and we were aware pricier for drinks and food, but figured the service would match the price. Our first round of drinks took a long time to come, however one drink was missing and took a further 15 minutes. We then tried to order a second round of Drinks only for the app to fail (which has to be one of the worst food ordering apps I have used) and one of the waitresses was kind enough to take our order manually. We had ordered 3 iced coffees, of which arrived minus straws & as served in jars unless you want a mouth full of ice unable to drink without - once again, another drink was missing. The lady advised she would get some straws and the missing drink, but 15 minutes later (on a 32c day) still no straws or the missing pint. I asked another waitress to chase where they were, and the next thing we know Is two members of staff are walking towards us, very aggressively and pointing - they come to our table saying “what’s the problem?” Very confrontational, and I explained we have ordered drinks and no straws - the supervisor, Rowan, proceeded to accuse us of being rude, and a lot of other things and created a big scene! We just wanted to pay, but she just kept on going, accusing us of being rude to all her staff which was just totally not true! Asking for items missing is my right as a consumer - don’t work in the hospitality trade if you are confrontational and lack any kind of empathy or accountability! Plus calling us mate really topped it off. We were all very shaken and upset to be honest, and this really did put a dampener on what should have been a special day, especially when all the front of house proceeded to stand at the front of the restaurant pointing at us and talking amongst each other as if we had committed some kind of cardinal crime, and all the chefs hanging out from the top bar area watching and laughing! I have never ever experienced anything like this, and to pay near on a 100.00 for 3 rounds of drinks and a few nibbles, to be accosted by staff is just crazy! The manager also come out, and really don’t understand how me asking for straws and our missing drink erupted into a scene like something out of east Enders! I would seriously recommend the staff get trained in taking some accountability for there actions, as the customer service from staff was appalling. However, the lady that welcomed us in and saw us out, was extremely pleasant, and professional. I will point out not all the staff were rude, it just seemed to be 3 that had a raging attitude, and it was a (very) hot day, but we will never be parting any of our hard earned money to this venue again, which according to Rowan is good, as long as the business model is based on one of visits and not on building repeat custom. Sorry for the long review, but there really was lot to cover!!!!!

Gorgeous location. Drinks are expensive, which is fine but you expect the service to match the price and quite frankly the service is shocking. We came here for my sister-in-laws birthday and spent a lot of money. The app is very confusing and didn’t always work. Took ages to get served. My sister-in-law’s order never arrived. When she complained, they asked to see the money go out of her account and still insisted that they never received the order. They argued for 25 minutes. In the end they found the order but were still arguing. They did eventually brought the drinks plus two complimentary drinks 50 minutes after the order was placed.

I have to say this place was shocking! Went for drinks with family. Had to order drinks via an app, which in itself is fine but having to wait over an hour for any drinks to be served is appalling, some drinks arrived, the rest of the groups drinks arrived some 20 minutes later and even then only because we chased it up. Shots were also ordered, when these didn't arrive an hour and half later we questioned why, only to discover they had run out of what we had ordered so they just ignored the order completely even though we had paid!!They have expanded their outside seating area but clearly cannot cope with the volume of orders. I certainly have no interest in returning which is a shame as it is a beautiful place in a prime position on the waterfront.

Excellent attentive service and well priced tasty food - the sea bass was delicious as was the minute steak. Great cocktails and a lovely atmosphere. Would be nice to see a slightly more exciting menu in the coming months but totally understand the restrictions with covid. Well worth a visit and we'll be back.

this is a very beautiful place to spend time with friends or the girls here are very romantic and very nice staff. this is really a place where I will come again. Very tasty and attentive staff who look to ensure that the client is satisfied. I want to thank the staff of this envy for a wonderful evening for a delicious dinner, I wish you success !! my friend and I were satisfied

Having eaten here a few times I’ve always found the food to be excellent, good quality ingredients and great flavours! It’s a shame that every time we’ve gone there is always a half full or quarter full resturaunt, as there is no background noise or music played there is a constant lack of atmosphere. The staff are generally very friendly, although sometimes wooden most of the time. We also had a recent meal where the group we were in were asked (politely) to keep the noise down at a works Christmas meal (of 12 people) where there was only 3 other tables and no actual complaints from anyone. It left me feeling deflated at what Aurora offers for the prices they charge, very pretentious for me. Likely won’t return at this point, a shame but the great food is not worth the prices they’re charging and with the lack of atmosphere.