Creams Cafe in Luton

The guy on the till was so rude. We were ordering separately and he said why can't you make a single transaction and make my life easier and rolled his eyes. As i was paying, he grabbed frozen cookie dough discs and threw them onto the plate and zapped it in the microwave for a minute. I was left astonished as I thought they would be making it from scratch. The cookie dough arrived within a few minutes. Before, even digging in, I knew the batter was raw. On top of that, it barely even tasted of cookie dough but more like salty banana bread and the texture was off. I should've saved my coins and made proper cookie dough at home. Such a waste of time and money.

nasty people, 8yo girl come ask if she could use toilet as she's desperately peeing herself and the worker told her no only customers, how can you do that to a little girl and make her find another toilet and due that she had an accident...just saying I used to love that place but since this new Asian manager that didn't even give dam what I was saying when I went to talk to him, he's anwer was OK fine... what the he'll is that really?? people like you should not work in face to face customer service..

Food good but it’s like all creams is not managed well. Some creams tell us to find a seat whilst other creams takes is to a seat

I visited this place today. service very unfriendly, reluctant to bring orders to the tables. A mistaken order and some piece of plastic on the top of the dessert which the employee pulled out with his fingers and left the dessert on the table, there was also a problem with the exchange the employees were outraged and they started talking in an unpleasant way about the client. NOT RECOMENDED. Staff really should be trained how to work with the client!!!

Great place to go for an amazing dessert or ice-cream. My son has a Dairy allergy and he had his first plant based waffle, mango sorbet, sliced strawberries and bubble gum sauce at the age of 11, one very happy boy ! We will most definitely be back as it was super tasty.

I don’t have words to describe how dirty was the place! I used to work at Creams caffe in Edgware but was totally different!! The staff in Luton was not wearing gloves when they prepair the food, the customer service very poor and the staff was having really dirty shoes, the mirrors on there was very dusty and a lot of marks on, the table where we sit was really sticky. Very disappointedI used to order at home creams every week, but after this experience never again from Luton.Thanks for opening my eyes, I know for future to visit the restaurant and after to order food home .

I have been in this place many times.There is no any issue with dessert and taste.However, the customer service is really very very poor.I was standing to be taking my order,there were 3 people working behind the till and they do not even bothered themselves to let me know that they will be shortly or anything else.Just the feeling is that you have been ignored easily 5 or 10 minutes.Do not expect a smile face at all!! Another times,when I was ordering ice cream,staff just called me while I was walking through to a table to take my order to my table and this has been happened three times so far!!Also,place should be improved seriously by cleaning level.Tables was not clean proply and toilet definitely should be checked more often!!If they are going to do improvement of customer service(it is incredibly a big issue at the moment ) and cleanliness that would be a better place for ALL CUSTOMERS!!

We ordered create your own cookie dough waffle today and it turned out so delicious. It was the best waffle I had in a long time. Chose coffee arabica, and choco fudge icecream with toffee sauce and fudge cubes. Pure heaven.4 stars because the order took long and waffle wasn't piping hot.A bit expensive but worth the money and enough for 2.

Lovely desserts, I had pancakes with white chocolate drizzle and snickers and strawberries, and chicken waffle. There wasn't any chicken in chicken waffles except for 3 4 small pieces.

2021 - 2 Stars: They removed my favourite dessert from the menu (Apple Crumble Waffle) and nothing else on the menu is impressive to me. I tried their Apple Crumble and it was terrible. I tried the Vegan Mango Waffle and it was just okay. The customer service is terrible, poor communication and the staff have no interest in going beyond the bare minimum. Today (Sat 17th July '21) the waitress literally dropped my plate on the table and walked off.2018 - 4 Stars: Creams has an EXTENSIVE selection of desserts and I enjoyed the dessert I had - Apple Crumble Waffle with custard (very delicious). I give 5 stars for the food but the customer service isn't amazing and nor is the cleanliness. I certainly was not a fan of the communal cutlery. It isn't a place I'd go on a special date, it's a very casual venue for friends and families.