The White House in Luton

I always love coming into the Whitehouse. Very nice and peaceful atmosphere. Good customer services.

Large venue. Loads of different places to sit, including a balcony area. Long bar, so getting served is easy, even without the app. New building rather than a converted, but has a certain charm: old books on shelves etc. Big outdoor covered seating are facing onto George Square.

A nice place to get a quiet drink at a reasonable price during the day.

I went on a home game night so it was rammed! Service therefore was a bit slow, but you'd expect that with it being so busy. Staff were friendly, food & drink were good and prices were good too. Would recommend

I would like to express my disappointment with this visit to those pub. It was my worst customer service experience I have ever had and it was the duty manager who made it awful.We were a party of 3 people sitting outside on a lovely sunny evening. My friend ordered some drinks and fries to go with the drinks. I ordered my burger and the some sharing starters. The chips and drinks came first and as we were sharing I had some from my friend's chips. As soon as my burger with chips arrived I transferred the chips to the sharing plate so they could also have my chips. As I was about to eat my burger I noticed that there was just the bun and the burger no salad, it was a plane small over cooked burned looking burger and a bun. At this point I went to the till to complain and the attendant was apologetic and agreed that it didn't look appetising. So she took the burger plate away and called the duty manager. The duty manager approached me and said that I had eaten the chips already and no apology for the state of my burger. I explained the above about the chips. He didn't seem to believe me, I asked that I would like to change my order for something else and he told me that he could not find my order in his till. I showed him my receipt from the app and still he said there was nothing he could do apart from charging me for another order and he mentioned again the fact that I had eaten the chips. At this point I went back to my table and to bring to him the chips that I had put in the sharing plate. I went back woth the chips and I was appalled that he had the courage to take the chips plate from me and said again that there was nothing he could regarding the refund or giving me some other food. I asked him if in his manage view was it right that I was walking away without my dinner and without my money which I paid for my dinner. He said again that if I wanted I could put another order in and pay for it and then contact customer relations to get a refund. I could not believe what I was hearing. I said that it was nothing to do with me that he could not find my order in his till, I showed him my receipt from the app order. Still nothing. I went back to my table and my other 2 friends were still waiting for me to start eating their food which went cold in the meantime. We were so upset about what just happened that we decided to walkway and go and have dinner somewhere else.I hope was able to give a detailed picture of my experience. I visit this pub very often and I have to admit things are going downhill in terms of service and quality of food. But today it was something else.

Stopped here on the way to the car as wanted to try them after visiting a couple of pubs from the chain in Bournemouth.Pleasently surprised as haven't been here for many years and it has a more homely feel now.I know that we visited during the afternoon and not the evening when I assume it could be manic but we had a choice of tables and even stayed for a snack.When we visited there was a shortage of some ales due to a distribution issue but it allowed me to try a couple of different ales including a ruby which were really enjoyable. £1.99 a pint was unbelievable for craft beer well done.Cleanliness on the whole wasn't too bad but the cleaner does need to take a little more care. Our table was fine but one closeby had food dropped beneath it which she ignored completely.The waiter who served us was really good and tbh would not have been out of place in a Michelin starred restaurant.Will definitely be back.They currently have a promotion celebrating real ales and countrywide are offering a variety of ales, porters etc. from local microbreweries .Popped in to have a look and between the wife and I tried all three of the drinks offered. Enjoyed them all.Definitely worth a look over the next week or so if you're in town.

I enjoyed my evening recently there. It was so warm and full of good vibes ... That can make your evening little more brighter.I'm not sure about the service. I had a mix-match opinion about that. But overall it was good .

Very nice! The new menu is impressive and the price is the best value for money. Spacious place and friendly staff. The have Tuesday and Thursday special meals!

I ordered two portions of chicken burger but the chicken actually smelled like a cow. I told them but they didn't want to smell even the manager. They say that they do not cook cows and sheep. I do not recommend their service or attitude. Bad experience.

Can only rate 3 stars due to the lengthy wait to be served, and then 15 minutes to get my drink which was a little flat.Nice 'Spoons though, with impressive terrace making it an ideal suntrap.No local ales!