Banyers House in North Hertfordshire

Visited twice. Enjoyed my meal the first time although the wait was rather long.Second time I visited we waited 5 minutes before having to ask for menus, people seated after us were seen too before and we decided to leave after waiting 15 minutes to have our order taken. It was really quiet which is why it was very disappointing. If you want quick service i would definitely not suggest the banyers.

Banyers house is a beautiful hotel. The rooms are very well equipped even including GHD's in the room as standard.The breakfast's are absolutely delicious and a real treat.Best thing though is that all the staff are happy in their jobs. They are all so friendly and happy to help. They all set the tone for such a lovely experience when you stay here.Special mention to Dawn and Amberly. Nothing was too much trouble.Would highly recommend this beautiful hotel.

Food was decent, extensive menu but a shame there were a few dishes unavailable. Good selection of beers, spirits and cocktails. Nice large outdoor area including private dining bubbles. Clearly short staffed which was a shame and no bar, even for those staying at the hotel after 11pm which is really poor.Would go again, hoping there would be more staff next time.

We love this place and have been many a time in the past. However we have recently had a very poor experience where we had to wait more than an hour for our food on a not so busy morning, with no explanation nor excuse from the waiting staff, no offer for more drinks, and an overall negative attitude. Food was very nice as usual, just disappointed by the service.

It's a lovely building. The staff are very friendly. Our breakfasts were nice. The bed very comfortable and decor of the room was, let's call it 'traditionally stylish' (that's meant as a compliment). It was a shame that the loud bar music continued to midnight, which stopped us getting to sleep when we wanted. Photo of my breakfast included for comparison with the photo on their website (note that I asked for no tomato).

Really disappointing because we booked a table and only discovered that the pizza oven was not working when we received our drinks order. Needless to say, that is why we had come here. The waiter who took our drinks order really should have informed us of that before we ordered drinks because in all honesty, had we known, we would have left. Instead we ended up ordering starters because we arrived straight from work and were so hungry that we couldn't have simply drank our beer! A complete waste of £22 for a pint and a half, and two bruschettas. If people, have booked a table for dining, they should inform them beforehand that the 'signature' pizza oven is out of order. When people arrive, they should also let them know. Loads of people around us were disappointed. This place was wonderful before and now, mediocre. Staff are friendly though.

Excellent meal. VERY dog friendly and sat in lounge with her. Very comfortable. Dog beds and bowls of water on offer. Service very slow but understand one of the waitresses didn't show.

Fab place we ate in a pod, fantastic, heated, music, lighting all controlled by you and a service button on the table. We will go again as the food was brilliant. Service was exceptional. Well done guys.

Turned up with high expectations, but was met with low quality service, confused staff, and cold mains and desserts. Me and my partner ordered a fillet steak “off the grill”; the steak that arrived was cold and disappointing for the price i was paying. We then decided to order a brownie for dessert; this was clearly microwaved as one side was cold and the other was mildly warm. Overall very disappointed with the price I paid and what I received.

Updating this in light of a few poor visits over the last 6 months. Since first visiting this place around 3 years ago it has progressively gone down hill.Whilst the front of house staff generally seem lovely, there simply aren't enough of them for the number of customers on a busy night. This means that despite lots of initial attention, you shouldn't expect to see anyone after your mains are delivered unless you wave wildly or resort to going to the bar to ask.Menu items are regularly unavailable, on more than one occasion we've been told after ordering that they have run out of one or more items.After ordering something that is actually available the quality seems to vary. The staples are done well enough. Pizzas, pasta, burgers and brunch are all decent quality. However specials and other food isn't great quality. Often over or under cooked depending on the item.Overall I want to like this restaurant, but each of my recent visits has left a sour taste in my mouth, and led me to feel I wouldn't want to return in a hurry.