Granello Lounge in North Hertfordshire

Nice surroundings. I went late afternoon and it was very quite. Food still took quite a while to arrive and it was just OK. Others food looked nicer. I wasn't a fan of the herby chicken. Burgers looked great.

Service was a bit off, we waited close to 10 minutes between the first plate to arrive and the other 2 plates to arrive at our table. When it did arrive the food wasn't all that warm anymore. Steak was alright, was cooked medium rare as ordered but a little bit on the tough side. The burger was quite decent but the coleslaw was quite unpleasant. The kids menu chicken strips were a bit dry and a bit salty especially for a children's dish. All in all the setting itself is quite nice and relaxed to be at, their drinks are nice bit their food could do with some improvements as well as the service

Very nice and quick service. Lovely place,very moody with great food and reasonably priced. Highly recommend.

Great place. I came in with a friend during their busy time and with a x2 prams and staff was friendly and very helpful. Luckily we didn’t have to wait for a table, we wer seated straight away with lots of room for our prams.They did tell us that because it’s very busy the food will take time which was fine. Food arrived much faster then I expected (no complaints there)I’ve only been ordering tapas (which are amazing) but I’m sure the rest of the food on the menu is just as good.I would definitely recommend this place and will be back soon 😁

Very busy so our group of 6 had a few minutes wait for a table. Staff advised there would be a 40-50 minute delay in our food arriving but it was worth the wait. A new menu, good food, a relaxed atmosphere, with no pressure to 'eat up and move on'. In all we were there for over 5 hours chatting, catching up with friends after Covid. Definitely coming back...

Have had several great experiences here. Allergen awareness is in itself a five star rating. Most places are horrified and/or terrified when I mention my allergies, but not the Granello Lounge. Food is also great, particularly the pancakes (my personal favourite). We will be coming back!

Constantly disappointed by Granello. I feel that it is not the staff's fault, they clearly haven't been trained. Slow to acknowledge that you are waiting. Never clear your table when you have finished eating even when asked. I understand when busy, but even when it's quiet tables just sit with dirty dishes. What a shame.

I went for dinner tonight with the local family I’m pet and house sitting for. There were seven of us ordering a variety of dishes. I had the bang bang noodles and chicken - okay but I would have preferred more spice and peppery heat. Everyone elses food looked good.We had a big table near the back so it was relatively quiet. Good service, pleasant setting.

Great food and atmosphere as usual, but slow to get seated and food was very slow arriving!! My daughter and I had a lovely relaxed lunch despite this though😊😊 felt they could have done with 1 more staff member clearing tables and getting guests seated!!

Walking past at 7pm it was lively, people eating and chatting. However when I went back later in the evening people had moved on and it was very quiet. What a lovely place this is. Rustic modern, great lighting and larger than first impressions would suggest. Colleagues very friendly and accomodating. Sat outside on the patio area and watched people pass by. Could have been abroad watching the sun go down!