Planet Wok in Norwich

We had Thai food which was very oily,spring rolls with nothing inside them and salt and pepper prawns loads of oil rubbish , Tom yum soup salty lack of prawns and bland ,no refund offered, laught at us,poor customer service won’t be returning any time soon

Best Chinese/Thai takeaway this side of the city. Always well cooked and tasty.

The food turned up absolutely disgusting and the manager refused to refund it. The Szchechuan noodles tasted like just vinegar. Rancid. He and the staff accused me of lying to get out of resolving the issue. Rancid people and rancid food.

What happened to that authentic yummy flavoured food from PW Eaton? I'm really sad to be saying that I probably won't be useing PW Eaton again. Tonight I have been served a large bland special fried rice with barely any meat in it at all. I am very forgiving of these things but after phoning up and explaining this, I was told i will only get a medium portion of meat in a large special fried rice? I genuinely thought the joke was on air... But it gets worse.. After explaining I was a regular and I have been massively impressed with their high standards over the years I was told that the manager explained that the portion of meat with in my rice was fine. (so basicly suggesting I'm a lier) the conclusion a 10% discount off my next order instead of a refund. Not impressed.

Quick delivery even in the snow. So thankful that you do vegetarian quorn ‘chicken’ sweet and sour balls, they were delicious! Couldn’t ask for more from a Saturday night treat!

My favourite takeaway, no contest. Everything always tastes great. We always collect so cannot comment on the delivery service. If I had any complaints, it would be that sometimes the "large" version of a meal is only bigger because of more sauce, not necessarily more food. But the flavour is always perfect.

Having had a not so great experience from here a few years ago I came back recently to discover they have made some excellent changes. The wait for the order is worth it (order in advance if you can) as everything tastes as though it's made with fresh ingredients, fresh herbs used and so delicious. Best take away Chinese I've had.

Thank lord this place reopened!!! The food in the past has been hit and miss,. It started as fab and gradually declined in quality until the shop closed. Now it has opened again, the food has always seemed freshly cooked and tasty. Phoning is easy, options are good and it is always heaving with people. As this is not the only takeaway in Norwich, I'd say this is a good sign!!

Best place in Norwich in my opinion. The food always tastes freshly made with quality ingredients. The staff are incredibly welcoming and friendly. We used them when they were on dereham road and have followed them to Cringleford. Parking is a bit of a pain but the short walk is worth it. If in doubt, just give them a go and see. Would never use anywhere else now.

I use Planet Wok ‘a lot’. It’s completely out of my way but the food tastes absolutely delicious and personally I wouldn’t go anywhere else again having used more than 1 local restaurant. The only negative, as mentioned elsewhere, when they are VERY busy they simply cannot cope. The last time I was there I ordered at 7:15 and typically it would be ready 7:30............9pm and I walk out of the door! BUT It was fresh and tasted delicious however did leave a sour taste (if you get me). No compensation offered but a sincere apology. 1/50 experience is definitely still worth 5 stars though!