Subway in Norwich

The staff here are in real need of some training I'm afraid to say. They squashed my bread flat after cutting it for some weird reason, added less than the standard amount of cold cuts, and then argued when I asked for some more lettuce. Could be penny pinching on the owners part? Either way, if they think nobody is noticing they need to think again.

absolutely disgusting service. ordered 3 vegan subs and 2 of them turn up with wrong bread and real meat inside!! ordered two bowls of meatless meatballs and they sent non vegan meat, with vegan cheese on top trying to fool us that it was completely vegan, and one completely emptied out into the bag!! just cannot believe they'll treat paying customers like this. absolutely disgusting do not go here.

Forgot the cheese and the cookie and charged me for extra cheese and the cookie went back and refused to give me either go st stephans street where they don’t forget your food

Bad customer service . Bad attitude . Average quality sandwich. Franchise wouldn’t care

The staff are very nice help the customers as quickly as possible. The new management has been very nice to me and I have been coming here for a while. The food is really good and they keep the place very clean

The young girl that served me was firstly very rude (no name badge otherwise I would name and shame) was left on her own and there were a few waiting but manner cost nothing. Not sure how a establishment such as this would run out of Lettuce as well as other items. But to my amazement an employee making his own sub made sure he had all salad available leaving paying members of the public without.

Poor customer service, poor food hygiene, poor selection of food.Considering this is a customer faced role, you would expect the staff to have better customer service skills, the staff are rude, arguementative and disrepectful. Last week when I visited, there was no lettuce available, and when I asked for more sweetcorn (as I had about 5 bits) it was like I asked them to pick me some fresh sweetcorn! Today I received poor service, from someone who was argumentative and who obviously never heard the famous customer service phrase of "the customer is always right". Won't be returning.

Shocking service! Rude, argumentative young girl. Second week to have been served by the same person and I will NOT be returning. Young man who served me to pay was lovely and polite.

Three stars as the staff were friendly and trying their best but they need to hire an extra person.During a busy lunch service there were only two people serving whilst a delivery guy was continuously banging on the back door and a queue of customers was building up on the street.They were out of stock on a lot of items and by the time I was served, my lunch break was almost over.I hope the owner of this franchise realises the hard work and effort the staff put into to keeping this place a float. I don’t have subway often and this experience has not encouraged me to come back anytime soon.

Young lad who served me today was so lovely and chatty. Super knowledgeable about the vegan options and very kind even during issues with my bank card! All the best to him