Costa Within Next in Peterborough

Myself and my partner are regular customers of this costa in Hampton and have always received nothing but top service but unfortunately today I had a young man named jack who was making our coffee and I asked the lady to only put one shot of coffee in my iced cappuccino, when the lady asked jack to make sure it was only one shot his response was “why couldn’t they say this before” and then proceeded to pour both shots of coffee away with attitude and slamming the cup down on the side of the coffee machine. When my partner said I’m sorry but I forgot to say about the one shot he couldn’t look at my partner as she was saying this and completely ignored her whilst mumbling under his breath. I don’t think this young boy should be in hospitality if he cannot control his attitude or his smarmy comments about customers!!!This is not acceptable

I've just got to say a huge thank you again, to the staff in Costa, Serpentine Green, regarding my grandson's nut allergy. Lauren was absolutely phenomenal today. My grandson has the same toasted sandwich each week, when we go in, as we know that he is ok with this. Lauren saw him looking at another item and without any hesitation, took it upon herself to go through all sandwiches/wraps etc, in the allergens book, to check if he could eat anything else. She then came and found us, sat down and explained what she had found out. I'm really impressed with Lauren, Tyler and all the staff of Costa, Serpentine Green, for their customer service and care. Thank you for everything!!

It's a nice place for a coffee, you get the classic Costa quality though the seating and layout isn't wonderful. The queue often stacks up by the door and that's not because it's a big queue, it's because it's 7ft from the door. Seating is also limited and a little cramped. A few of the lights need replacing.Good coffee though, sometimes worth a drop in though there are better Costas to consider in the area.

Always friendly staff nice to sit and relax with a coffee

A fresh fast and efficient service with a smile, brightened up my day dining in or takeaway, fabulous friendly staff will definitely be back with the my children

It's ok, but...THE DUST!!! I'm sure that a cool industrial look with high exposed light fittings and electrical gantries was a great idea at first, but they are covered in dust! You can see it piled on top of the features and a small disturbance in the air causes your mocca topping the be dusty rather than cinnamon-y. Awkward! I mean I get why they aren't cleaned, the fittings are like 10 feet in the air and tricky for the average barista to reach with a feather duster, but maybe some specially trained squirrels could be employed (using their bushy tails to achieve the cleaning), but again I can see the problem, I mean, it would be tricky for said squirrels to then operate the milk frother as they've only got little arms and paws and there would be a serious risk of scalding.... A health and safety nightmare, am I right?! So, the upshot, Costa, is dust your bloody light fittings and take a closer look at your animal welfare policies.

These 3 girls were great - friendly, welcoming and efficient- the coffee was pretty good too 😉. Loved the seasonal bakewell tarts and mince pies with a twist.

Costa in NextVery disappointing ! Staff not very welcoming and don't care about customer service. Other places much better atmosphere and the staff are happy to serve.1

Tastiest 😋 Irish cream latte and BlackBerry cream hot chocolate

Non automatic door that opens outwards, almost battering me.Ordered coffee to go and it was given to me in a cup, when I put them right they tried to pour I to a takeaway cup, when I asked for a fresh one the manager was very rude. I also had a bacon roll which was very fatty and clearly a cheap cut of bacon. The layout is ridiculous tables and chairs have been thrown in, very limited space to move with a tray of hot drinks.The whole building for a relatively new one is generally filthy, floors dirty, tables and chairs dirty, walls and fittings dusty and dirty. Behind the counter crumbs everywhere and generally dirty.Tables left uncleaned for along time.Toilets were unclean.Staff and management rude. If you don't want to work here change your job.On the whole an awful example of the costa franchise.