Mcdonald's in Peterborough

Drive through operator took a while before acknowledging me and taking my order. 3 cars got served before me on the other intercom when i arrived before. Standard wrap took 10 mins to cook, I had to wait in a bay, my order was a wrap and a coke.

I ordered via the app and went to pick up my order at the Bourges boulevard restaurant. There was around 25minutes wait for my order and during this time I could see colleagues were busy making orders however the level of organisation was very poor . One of the staff members was constantly moaning about the other colleague who was in the shop floor ,so loudly that I could hear the conversation and it was very unprofessional. I could also see her preparing my order and when packing kids meal she slammed some toys inside the box despite me having order books no toys . Eventually she called the order number and just slammed the order in front of me not bothered to even say thanks and bye or ask if I needed anything else . I am 7months pregnant and don’t there was so many items I had to ask twice for bags to pack the order up and she didn’t even offer to help . Also , The drinks were so light ,Fanta cups were not filled properly , chocolate milkshake was so foamy and my iced frappe was looking so sad . The cream on top looked really bad and it was just a splash of it it looked melted already . I purchase regularly from the app and normally use the restaurant inside shopping Center in town and never had a problem before . I fully know what the standard size,look should be both for food and drinks from McDonald’s and sorry to say but today was a waste of money. I was craving for the frappe and bought boys lunch as a treat but this whole excperience spoiled our day . I never ever complain or bother to leave feedback because I have worked in a restaurant myself and I know what it’s like but really this was very poor service and I don’t think I will ever go back to this place . Regardless of busy you are you should be paying more attention to your customers and be a bit more attentive. Not everyone is the same and if I’m being nice despite the circumstances I excpect the same level of treatment back .

Went on my lunch break from work, ordered, was asked to wait in one of the bays as I wanted apple pies and they weren't ready. Asked for 3 sweet and sour sauces which the lady even wrote down on my receipt. Was in a rush to get back to work. Opened my bag, no sauces and had a plain triple cheeseburger which was from someone else's justeat order. I asked for a normal triple cheeseburger. Normally fairly decent service from this mcds but not on this occasion.

I will never use this restraunt again twice they have messed up my order how hard is it to read a computer screen and put the contents in a bag and send it to the customer if I could I wouldn’t even give it one star

Visited there today had a 40 minute wait for my food then when I got it it was cold unhelpful staff too. A portion of fries wasn't even a proper portion like its meant to be even my coffee was cold absolutely stupid.

Had a delivery from this McDonald's, food was cold, and in the order we had three apple pies, which all three where missing,Called the restaurant was on the phone 40 mins and at no point was my call answered, Pathetic customer service,I know this won't effect them but I will never use this place again, and will be telling other not to go there

Really enjoyed the breakfast over here.. very friendly staff especially the cleaning lady.

Useless. So I ordered a double big mac and large fries. This is what I got

I’d like to take my time to discuss how disgusted I am with the customer service I received today. I walked into the McDonalds store to use the toilet due to a medical condition which needed to be tended to only to be told “we can’t let anyone use it past 11pm” I tried to explain that I have a condition which needed tending too but the lady still refused me entry and dismissed it like it was nothing. I understand it’s late but I have medical exemption to use toilets including staff due to the severity of my condition. I hope to be treated with better respect next time.

Full marks to this branch of McDonald's for serving piping hot food. The chips were actually hot and not cold. Everything was good. Staff were very helpful. The Drive Thru was also busy.