Tesco Cafe in Peterborough

Disappointing service and quality of food

Disgusting food and awful service! Quite frankly if I could rate 0 stars I would.Almost an hour wait for food which is ridiculous. After waiting 30 minutes I asked a member of staff if they knew how long it was going to be, only told be told "you just need to be a bit patient."After eventually receiving my food, it was not only stone cold, but also had hair in it. Upon complaining and asking for a refund I was asked by the manager "well if you dont like it why did you order it?" Absolutely disgraceful customer service. I have escalated the situation as it is just not ok to treat paying customers in this manner. Awful experience!

This café would not accept my order on Just Eat. Yet the money was still taken. No explanation given. Avoid 100%

Ordered and paid for food. Sat down, waited. Half an hour later asked where my food was. Had not given order to kitchen. "We'll do it now." they said. My response, "don't bother just give me my money back." which they did and I left.

Cheap meat for dogs!!! Breakfast roll for the price is ridiculous, coffe taste like water. First and the last time. Should have walked down to Costa.

Been waiting for 30 mins for my food, still not arrived, its not very busy.(6 tables)The staff member who seems to be doing more work is the one clearing tables, very efficient.But the.Still wsiting i have to be bavk at work soon. Mothing wad mentiined about length of time to wsit.I hope it worth the wait.I think they need lesons in

Placed an order on just eat Waited over an hour then contacted tesco for the lady to be extremely rude and unhelpful I have since contacted just eat directly with the complaint and received a refund after cancelling the order. DON'T ORDER ON JUST EAT BECAUSE TESCO DON'T LIKE CONFIRMING ORDERS! TO BUSY SLEEPING!

Had an appalling experience here yesterday. Called in the cafe at 1215 after meeting hubby out of work.The rotund guy (who never wears his name badge), I found out his name is Anthony, was extremely rude to us to the point that we left and walked out without ordering food or drinks. He told us food would be 3/4 hour wait, despite him not even asking us what we’d like, (I only wanted a panini!).He then blocked the gangway with 2 large ‘wet floor’ signs.He seriously should not be working in a customer facing role, downright rude and disrespectful.

The cafe itself was clean ish, but the staff weren't overly friendly. The guy serving the good was also handling the cash and the till but wasn't using gloves or washing his hand inbetween. So we ordered food he didn't to touch! He was grumpy, shouted orders at the kitchen and very slow.

Not a bad cafe to eat. Clean and friendly. Though Anthony was too friendly telling us that the area manager was scared of him so he could run the place the way he likes. Thanks Anthony for the free extra egg, hope you area manager grows some.